Skyhigh Security incident

[SKI-347] Incident - Network latency observed

Skyhigh Security experienced a minor incident on August 12, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 202 (Noida SWG PoP 202) and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started: Aug 12, 2026, 11:37 AM UTC
Resolved: Aug 12, 2026, 12:46 PM UTC
Duration: 1h 8m
Detected by Pingoru: Aug 12, 2026, 11:37 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)202 (Noida SWG PoP 202)284 (Bangalore SWG PoP 284)

Update timeline

identified Aug 12, 2026, 11:37 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Aug 12, 2026, 11:40 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Aug 12, 2026, 11:55 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Aug 12, 2026, 12:13 PM UTC

Latency is back to normal levels on both PoPs. Situation is closely monitored.
resolved Aug 12, 2026, 12:46 PM UTC

Incident resolved