Salsify Outage History

Our engineering team has resolved an issue that affected the Facebook Catalog Direct and Instagram connections for approximately 12 hours, starting April 28, 2026, at 14:09 GMT+1. During this window, publications to these specific channels may have failed. We have implemented a fix and confirmed that the systems are now stable and operating as expected. If you had a publication fail during this time, please republish your content to ensure it is successfully delivered. No other syndication channels were impacted by this issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our Home Depot partners have deployed a fix and the issue is now confirmed resolved. If you have not yet republished, please do so to confirm. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

The incident affecting Smart List Filter Removal has been resolved, and the new List UI has been re-enabled. If you have any questions, or believe your list may have been impacted, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

This incident has been resolved.

This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We addressed an issue which was causing product detail pages to fail with error "unable to load properties." Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

The issue impacting GDSN load publishes (which prevented data pool validations from clearing) has been resolved. If you have GTINs that were impacted by this issue, please load publish those GTINs to our data pool again. If you encounter any further issues of this nature, please reach out to Salsify Support.

Our engineers have confirmed the Facebook channel is now resolved. Before republishing in the Facebook channel, please follow the below steps to disconnect Salsify and re-authorize Salsify within your Facebook app along with changing the channel settings if the previous workaround was used: 1. remove Salsify from the meta business dashboard - log in to https://business.facebook.com > settings > on the left panel, select integrations -> associated apps 2. go to https://con-instagram-commerce.salsify.com/auth/setup_app and go through the authorization process - please select the Set Up button for the specific channel after the authorization steps 3. go to the Salsify Facebook channel > Settings > ensure Export File Only is set to False Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineers identified and addressed an issue which caused long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times have returned to normal. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Through our monitoring, we have seen stable connections to the Salsify FTP since March 2, 2026 at 9:30PM UTC. Publication to the Salsify FTP and imports of files from the Salsify FTP are completing successfully without any issues. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We are now seeing successful syndications of Enhanced Content to Walmart US. If you experienced Enhanced Content not going live on Walmart US during this Incident, we encourage you to republish the layout. If you continue to see Enhanced Content not go live on Walmart US, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions or further investigation.