Salsify incident

HEB Direct Connection Image Asset Errors

Salsify is currently experiencing a major incident affecting Syndication, which began 1h ago. The vendor's full update timeline is below.

Started
Jun 01, 2026, 07:02 PM UTC
Resolved
Ongoing
Duration
● 1h 26m
Detected by Pingoru
Jun 01, 2026, 07:02 PM UTC

Affected components

Syndication

Update timeline

  1. identified Jun 01, 2026, 07:02 PM UTC

    We ask that any brands with the HEB Direct Connection channel activated in their Saslify web-app, not execute any publishes via that channel, at this time. Our engineering teams are working on resolving an issue that was recently identified within this connection. In partnership with HEB, we've determined a solution and are working to deliver it, as soon as possible. Please contact Salsify Support if you have any further questions.