Salsify incident
Asset downloads populating with shareable URLs instead of asset names
Salsify experienced a minor incident on June 19, 2026 affecting Salsify Application, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 19, 2026, 01:53 PM UTC
We are currently investigating an issue where downloading an asset from the asset detail page causes the file to save with its shareable URL populated as the filename instead of the actual asset name. Our engineering team is actively working to identify the root cause of this behavior. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved Jun 19, 2026, 03:00 PM UTC
The issue causing downloaded assets from the asset detail page to save with their shareable URL as the filename has been resolved. File downloads will now correctly populate with the designated asset name as expected. We appreciate your patience while our team worked to address this behavior. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.