Salsify experienced a major incident on March 12, 2026 affecting GDSN, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 12, 2026, 08:51 PM UTC
We have identified an issue when load publishing GDSN data to the Salsify data pool. Previously existing data pool validation errors are not clearing, after the previously identified/reported data discrepancies have been addressed. Our engineering team has identified the problem and is currently in the process of applying a fix.
- resolved Mar 12, 2026, 10:16 PM UTC
The issue impacting GDSN load publishes (which prevented data pool validations from clearing) has been resolved. If you have GTINs that were impacted by this issue, please load publish those GTINs to our data pool again. If you encounter any further issues of this nature, please reach out to Salsify Support.