What is Salsify's uptime?

Over the last 90 days, Salsify reported 98.80% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.salsify.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Salsify's uptime history rolling forward in real time.

Has Salsify had outages in 2026?

Yes — Salsify has had 8 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.

When was the last Salsify outage?

The most recent Salsify incident was "Delays in data updates and trigger processing", which started on August 24, 2026 and was resolved on August 24, 2026. Pingoru captured this directly from https://status.salsify.com. See the full incident card above for affected components and the update timeline.

How often does Salsify have outages?

Based on the last 90 days, Salsify averages 2.7 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.

Where is Salsify's status page?

Salsify's official status page is https://status.salsify.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.

Is Salsify down right now?

Salsify is having a partial outage. Pingoru checks the official status page every 5 minutes and flips this headline the moment Salsify reports a change. Current status is based on 18 tracked services.

How does Pingoru know if Salsify is down?

We read https://status.salsify.com directly, using Salsify's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.

Where can I get notified when Salsify has an outage?

Create a free Pingoru account and add Salsify as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.

Salsify's status page says the service is up, but I'm having issues — what's wrong?

Three common reasons: • A real Salsify incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Salsify issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.

Where does Pingoru get the official Salsify status?

We use Salsify's own status page at https://status.salsify.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.

What does "Partial Outage" mean?

Salsify has a partial outage — one or more components are down, but the rest of the service is operational.

Is Salsify down?

Last checked 1m ago

Current status

Salsify is having a partial outage

2 active incidents: Beyond (Bed Bath & Beyond + Overstock) Channel Requirements…, Intermittent Crawling Errors Affecting Data Freshness

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Official status page: https://status.salsify.com · Polled every 5 minutes · 18 components tracked

Salsify is reporting a partial outage right now (last checked 1m ago). Some components are affected; others remain operational.

Real-time Salsify status, recent outages, and incident history — pulled directly from Salsify's official status page at https://status.salsify.com every 5 minutes. Pingoru tracks 18 Salsify services and has captured 10 incidents in the last 90 days (98.80% uptime). Get email, Slack, Discord, or webhook alerts the moment Salsify reports a new incident — free for 5 monitors, no credit card.

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Salsify uptime 98.80% uptime · past 90 days

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Active incidents 2

Beyond (Bed Bath & Beyond + Overstock) Channel Requirements Update & Publishing Validation Errors

Ongoing ● 26d 9h

Started Aug 18, 2026, 05:18 AM UTC

Syndication
Timeline · 1 update
- identified · Aug 18, 2026, 05:18 AM UTC
  
  Salsify has identified an issue affecting the Beyond channel connection following recent requirement updates by the retailer. Due to temporary delays in obtaining updated schema templates directly from Beyond, publish requests may result in increased blocking feedback or failed submissions for specific product taxonomies. Salsify teams are actively working to re-establish partner communication channels to acquire the latest specifications. In the interim, impacted users can leverage a Custom Readiness Report to map their Salsify data to Beyond’s requirements and export product content from Salsify to publish directly within the Beyond vendor portal or manage impacted products directly in Beyond’s portal. We will provide our next update as soon as communication with Beyond progresses. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Latest: Salsify has identified an issue affecting the Beyond channel connection following recent requirement updates by the retailer. Due to temporary delays in obtaining updated schema te…
Intermittent Crawling Errors Affecting Data Freshness

Ongoing ● 460d 23h

Started Jun 09, 2025, 03:27 PM UTC

Insights
Timeline · 27 updates
- identified · Jun 09, 2025, 03:27 PM UTC
  
  Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jun 17, 2025, 07:40 PM UTC
  
  Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports. Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jun 20, 2025, 06:29 PM UTC
  
  Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam’s Club: (Resolved) Lowe’s CVS Kroger Houzz Chewy If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jun 23, 2025, 05:42 PM UTC
  
  Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS Kroger Houzz: (Monitoring implemented improvements) Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jun 25, 2025, 04:16 PM UTC
  
  Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS: (Monitoring implemented improvements) Kroger Houzz: (Monitoring implemented improvements) Chewy: (Monitoring implemented improvements) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 01, 2025, 08:23 PM UTC
  
  Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 03, 2025, 03:42 PM UTC
  
  Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) Kohl’s If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 07, 2025, 05:55 PM UTC
  
  Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) Kohl's If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 10, 2025, 08:00 PM UTC
  
  Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's CVS: (Resolved) Kroger: (Monitoring new improvements) Houzz: (Resolved) Chewy: (Resolved) Kohl's If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 16, 2025, 05:29 PM UTC
  
  Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's CVS: (Resolved) Kroger: (Monitoring new improvements) Houzz: (Resolved) Chewy: (Resolved) Kohl's: (Monitoring new improvements) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- monitoring · Jul 18, 2025, 04:34 PM UTC
  
  Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's: (Monitoring new improvements) CVS: (Resolved) Kroger: (Monitoring new improvements) Houzz: (Resolved) Chewy: (Resolved) Kohl's: (Monitoring new improvements) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 22, 2025, 08:03 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Investigation: CVS Lowe's Kohl's Monitoring additional Improvements: Kroger Sam's Club Resolved: Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 29, 2025, 08:00 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Investigation: Lowe's Kohl's Monitoring additional Improvements: Kroger Sam's Club Resolved: CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Aug 07, 2025, 08:17 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Kroger Lowe's Kohl's Monitoring additional Improvements: Sam's Club Resolved: CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Aug 13, 2025, 09:01 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Kroger Lowe's Sam's Club Resolved: Kohl's CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Aug 21, 2025, 04:02 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Sam's Club Monitoring: Kroger Resolved: Lowe's Kohl's CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Aug 26, 2025, 08:09 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Bed Bath & Beyond Sam's Club Wayfair Resolved: Kroger Lowe's Kohl's CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Sep 12, 2025, 05:54 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Bed Bath & Beyond Resolved: Kroger Lowe's Kohl's CVS Houzz Chewy Sam's Club Wayfair If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jan 23, 2026, 02:48 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connection listed below. We are actively working with our data provider to resolve the data crawling issue. Ongoing Improvements: Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Mar 02, 2026, 05:16 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Amazon US Kroger Ongoing Improvements: Bed Bath & Beyond Resolved: Lowe's Kohl's Houzz Chewy Sam's Club Wayfair CVS If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Mar 05, 2026, 08:24 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Amazon US Chewy Kohl's Ongoing Improvements: Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Apr 09, 2026, 02:21 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Chewy Kohl's Ongoing Improvements: Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Apr 10, 2026, 02:41 PM UTC
  
  Update: Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Lowes Home Depot Kroger Monitoring: Amazon US Ongoing Improvements: Chewy Kohl’s Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Apr 24, 2026, 06:06 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Ongoing Improvements: Lowes Home Depot Kroger Chewy Kohl’s Bed Bath & Beyond If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · May 07, 2026, 08:33 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Monitoring: Home Depot Ongoing Improvements: Lowes Kroger Chewy Kohl’s Bed Bath & Beyond If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · May 08, 2026, 06:57 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Target Ongoing Improvements: Lowes Kroger Chewy Kohl’s Bed Bath & Beyond Resolved: Home Depot If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jun 23, 2026, 05:54 PM UTC
  
  Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Home Depot Wayfair Ongoing Improvements: Lowes Kroger Chewy Kohl's Bed Bath & Beyond Resolved: Target If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Latest: Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider t…

Recent outages & incidents

Past 90 days

Delays in data updates and trigger processing

Resolved 2h 51m

Started Aug 24, 2026, 01:22 PM UTC · Resolved Aug 24, 2026, 04:14 PM UTC

Imports and Indexing
Timeline · 2 updates
- monitoring · Aug 24, 2026, 01:22 PM UTC
  
  We are currently tracking an issue causing delays in imports. While search performance itself is not impacted, users may experience delays in observing updates through search, as well as delays in updating and processing subscription triggers, workflows, and formulas. Processing queues are actively clearing, and performance will return to normal as the backlog resolves. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved · Aug 24, 2026, 04:14 PM UTC
  
  We have resolved the issue causing delays with system updates, workflows, and trigger processing. System processing throughput has returned to normal levels, and all backlog queues have fully cleared. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Latest: We have resolved the issue causing delays with system updates, workflows, and trigger processing. System processing throughput has returned to normal levels, and all backlog queues…
Walmart API Errors & Publication Failures

Resolved 1d 5h

Started Aug 06, 2026, 09:40 AM UTC · Resolved Aug 07, 2026, 03:36 PM UTC

Walmart
Timeline · 4 updates
- investigating · Aug 06, 2026, 09:40 AM UTC
  
  We are currently investigating an issue where product publications to Walmart are failing. This stems from an ongoing issue with Walmart's API, specifically impacting their Feeds > Feed item status endpoint. We are actively monitoring Walmart's API status page (https://developer.walmart.com/api-status) and will provide updates as we receive more information. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- investigating · Aug 06, 2026, 11:16 AM UTC
  
  We are providing an update regarding the ongoing Walmart API issue. Impact & Scope Clarification: - Walmart 1P Only: This issue is strictly impacting Walmart 1P connections. Walmart 3P (Marketplace) is unaffected, and publications are flowing through successfully. - Publication Behavior: Product feed submissions are successfully reaching Walmart. However, our integration is failing when retrieving status feedback from Walmart after the feed has been submitted. - What this means for your team: Your product updates are likely going through on Walmart's end, even if Salsify marks the publication as failed. However, if your product feed contains any data errors, that feedback will temporarily not be surfaced within Salsify. Our team is actively investigating the endpoint response errors with Walmart and monitoring for updates. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- monitoring · Aug 07, 2026, 10:49 AM UTC
  
  Walmart's API status page (https://developer.walmart.com/api-status) has now marked their Feeds API as 'Operational'. Publishes for Walmart are now appearing successful. Please try republishing to confirm that the data is flowing as expected. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved · Aug 07, 2026, 03:36 PM UTC
  
  Walmart's API status page (https://developer.walmart.com/api-status) has now marked their Feeds API as 'Operational'. Publishes for Walmart are now appearing successful. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Latest: Walmart's API status page (https://developer.walmart.com/api-status) has now marked their Feeds API as 'Operational'. Publishes for Walmart are now appearing successful. Please rea…
Amazon Selling Partner Direct Partial Content Refresh for Vendor Central Connection - Cost Price Error

Resolved 15d 16h

Started Jul 22, 2026, 11:46 PM UTC · Resolved Aug 07, 2026, 03:51 PM UTC

Amazon
Timeline · 4 updates
- investigating · Jul 22, 2026, 11:46 PM UTC
  
  We are investigating an issue affecting Amazon Selling Partner Direct Connections where Product Change Request (PCR) publications are failing with a 90220 submission error stating that 'Cost Price' is required, even when the value is present in Amazon Vendor Central. While some submissions may process successfully, affected channels display a 'Failed: Publication failed' status. We have escalated this issue directly to Amazon and we are awaiting their feedback. As a temporary workaround, customers can submit affected products using the NIS/FCR connection or manually update product details directly within Amazon Vendor Central. We will provide our next update as soon as new information becomes available. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified · Jul 24, 2026, 12:46 AM UTC
  
  Amazon has confirmed that they have identified the underlying issue affecting Amazon Selling Partner Direct Connections and are actively working on a resolution. Partial Content Refresh (PCR) publications for the US marketplace are now processing successfully without error. Customers submitting updates for US marketplace channels are encouraged to republish their products to confirm successful transmission. Publications for other reported marketplaces, including Canada (CA) and Great Britain (GB), continue to experience errors. Our team remains in close communication with Amazon as they work toward resolving the issue across all affected regions, and we will provide further updates as new information becomes available. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- monitoring · Jul 24, 2026, 03:10 PM UTC
  
  Amazon has deployed a fix which should now resolve the Cost Price error feedback. Please republish any affected products to confirm. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- resolved · Aug 07, 2026, 03:51 PM UTC
  
  Amazon has confirmed that the Cost Price error feedback is now resolved for all reported marketplaces. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Latest: Amazon has confirmed that the Cost Price error feedback is now resolved for all reported marketplaces. If you have any questions, please use the "My Cases" option within the Custom…
Angie & Intelligence Suite errors

Resolved 2h 50m

Started Jul 16, 2026, 04:04 PM UTC · Resolved Jul 16, 2026, 06:54 PM UTC

Salsify Application
Timeline · 2 updates
- monitoring · Jul 16, 2026, 04:04 PM UTC
  
  We are encountering intermittent errors when running Intelligence Suite tasks and conversing with Angie. The errors are due to an outage with our AI partner provider. We are monitoring the issue with our AI provider. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved · Jul 16, 2026, 06:54 PM UTC
  
  Our AI partner provider has resolved their outage. We are no longer encountering errors when running Intelligence Suite tasks and conversing with Angie in relation to this outage.
Latest: Our AI partner provider has resolved their outage. We are no longer encountering errors when running Intelligence Suite tasks and conversing with Angie in relation to this outage.
Home Depot - Customers receiving 503 error response after channel publish

Resolved 3d 2h

Started Jul 14, 2026, 07:09 PM UTC · Resolved Jul 17, 2026, 10:07 PM UTC

The Home Depot
Timeline · 3 updates
- investigating · Jul 14, 2026, 07:09 PM UTC
  
  We are investigating reports of the following feedback being returned in the Home Depot direct connection: 'Unable to prepare target system for upload. Unexpected answer received: 503' We have escalated this issue to Home Depot. The feedback has been reported starting today, July 14th 2026. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- monitoring · Jul 16, 2026, 06:35 PM UTC
  
  Our Home Depot partners have implemented a fix for the issue that was causing 503 error responses following channel publishes. We have confirmed that publishing functionality has returned to expected levels. We request that any customers who experienced failed publishes during this time manually republish their channels to confirm resolution. Our engineering team will continue to monitor the connection and system stability closely to ensure performance remains consistent. We will provide a final update once we have full confidence in the resolution. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- resolved · Jul 17, 2026, 10:07 PM UTC
  
  Our Home Depot partners have deployed a fix, and the issue is now confirmed resolved. If you have not yet republished, please do so to confirm. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Latest: Our Home Depot partners have deployed a fix, and the issue is now confirmed resolved. If you have not yet republished, please do so to confirm. If you have any questions, please us…

See the full Salsify outage history

5 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 9 incidents View full outage history →

Delays in data updates and trigger processing Resolved

Started Aug 24, 2026, 01:22 PM UTC · Resolved Aug 24, 2026, 04:14 PM UTC · 2h 51m
Beyond (Bed Bath & Beyond + Overstock) Channel Requirements Update & Publishing Validation Errors Ongoing

Started Aug 18, 2026, 05:18 AM UTC · ● 26d 9h
Walmart API Errors & Publication Failures Resolved

Started Aug 06, 2026, 09:40 AM UTC · Resolved Aug 07, 2026, 03:36 PM UTC · 1d 5h
Amazon Selling Partner Direct Partial Content Refresh for Vendor Central Connection - Cost Price Error Resolved

Started Jul 22, 2026, 11:46 PM UTC · Resolved Aug 07, 2026, 03:51 PM UTC · 15d 16h
Angie & Intelligence Suite errors Resolved

Started Jul 16, 2026, 04:04 PM UTC · Resolved Jul 16, 2026, 06:54 PM UTC · 2h 50m
Home Depot - Customers receiving 503 error response after channel publish Resolved

Started Jul 14, 2026, 07:09 PM UTC · Resolved Jul 17, 2026, 10:07 PM UTC · 3d 2h
Accessing API Token via SSO returns 403 error Resolved

Started Jun 25, 2026, 07:32 PM UTC · Resolved Jun 29, 2026, 07:00 PM UTC · 3d 23h
Shopify GraphQL publishes failing Resolved

Started Jun 24, 2026, 11:47 AM UTC · Resolved Jun 24, 2026, 04:33 PM UTC · 4h 46m