Is Salsify down?

We are investigating an issue affecting Amazon Selling Partner Direct Connections where Product Change Request (PCR) publications are failing with a 90220 submission error stating that 'Cost Price' is required, even when the value is present in Amazon Vendor Central. While some submissions may process successfully, affected channels display a 'Failed: Publication failed' status. We have escalated this issue directly to Amazon and we are awaiting their feedback. As a temporary workaround, customers can submit affected products using the NIS/FCR connection or manually update product details directly within Amazon Vendor Central. We will provide our next update as soon as new information becomes available. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Amazon has confirmed that they have identified the underlying issue affecting Amazon Selling Partner Direct Connections and are actively working on a resolution. Partial Content Refresh (PCR) publications for the US marketplace are now processing successfully without error. Customers submitting updates for US marketplace channels are encouraged to republish their products to confirm successful transmission. Publications for other reported marketplaces, including Canada (CA) and Great Britain (GB), continue to experience errors. Our team remains in close communication with Amazon as they work toward resolving the issue across all affected regions, and we will provide further updates as new information becomes available. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Amazon has deployed a fix which should now resolve the Cost Price error feedback. Please republish any affected products to confirm. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports. Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam’s Club: (Resolved) Lowe’s CVS Kroger Houzz Chewy If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS Kroger Houzz: (Monitoring implemented improvements) Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS: (Monitoring implemented improvements) Kroger Houzz: (Monitoring implemented improvements) Chewy: (Monitoring implemented improvements) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) Kohl’s If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) Kohl's If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's CVS: (Resolved) Kroger: (Monitoring new improvements) Houzz: (Resolved) Chewy: (Resolved) Kohl's If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's CVS: (Resolved) Kroger: (Monitoring new improvements) Houzz: (Resolved) Chewy: (Resolved) Kohl's: (Monitoring new improvements) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's: (Monitoring new improvements) CVS: (Resolved) Kroger: (Monitoring new improvements) Houzz: (Resolved) Chewy: (Resolved) Kohl's: (Monitoring new improvements) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Investigation: CVS Lowe's Kohl's Monitoring additional Improvements: Kroger Sam's Club Resolved: Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Investigation: Lowe's Kohl's Monitoring additional Improvements: Kroger Sam's Club Resolved: CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Kroger Lowe's Kohl's Monitoring additional Improvements: Sam's Club Resolved: CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Kroger Lowe's Sam's Club Resolved: Kohl's CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Sam's Club Monitoring: Kroger Resolved: Lowe's Kohl's CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Bed Bath & Beyond Sam's Club Wayfair Resolved: Kroger Lowe's Kohl's CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Bed Bath & Beyond Resolved: Kroger Lowe's Kohl's CVS Houzz Chewy Sam's Club Wayfair If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting all insights reports for the connection listed below. We are actively working with our data provider to resolve the data crawling issue. Ongoing Improvements: Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Amazon US Kroger Ongoing Improvements: Bed Bath & Beyond Resolved: Lowe's Kohl's Houzz Chewy Sam's Club Wayfair CVS If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Amazon US Chewy Kohl's Ongoing Improvements: Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Chewy Kohl's Ongoing Improvements: Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Update: Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Lowes Home Depot Kroger Monitoring: Amazon US Ongoing Improvements: Chewy Kohl’s Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Ongoing Improvements: Lowes Home Depot Kroger Chewy Kohl’s Bed Bath & Beyond If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Monitoring: Home Depot Ongoing Improvements: Lowes Kroger Chewy Kohl’s Bed Bath & Beyond If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Target Ongoing Improvements: Lowes Kroger Chewy Kohl’s Bed Bath & Beyond Resolved: Home Depot If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Home Depot Wayfair Ongoing Improvements: Lowes Kroger Chewy Kohl's Bed Bath & Beyond Resolved: Target If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.