Home Depot - Customers receiving 403 error response after channel publish

Update timeline

1. investigating Apr 21, 2026, 05:55 PM UTC

   We are investigating reports of the following feedback being returned in the Home Depot direct connection: 'Unable to prepare target system for upload. Unexpected answer received: 403' We have escalated this issue to Home Depot. The feedback has been reported starting yesterday April 20th. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

2. monitoring Apr 22, 2026, 10:17 AM UTC

   Our Home Depot partners have implemented a fix for the issue that was causing 403 error responses following channel publishes. We have confirmed that publishing functionality has returned to expected levels. We request that any customers who experienced failed publishes during this time manually republish their channels to confirm resolution. Our engineering team will continue to monitor the connection and system stability closely to ensure performance remains consistent. We will provide a final update once we have full confidence in the resolution. If you have any questions, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team.

3. resolved Apr 22, 2026, 02:33 PM UTC

   Our Home Depot partners have deployed a fix and the issue is now confirmed resolved. If you have not yet republished, please do so to confirm. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.