Salsify incident

Digital Asset Feed generating blank export

Major Resolved View vendor source →
Started
Apr 16, 2026, 06:06 PM UTC
Resolved
Apr 16, 2026, 07:50 PM UTC
Duration
1h 43m
Detected by Pingoru
Apr 16, 2026, 06:06 PM UTC

Affected components

Salsify ApplicationCatalog Sites

Update timeline

  1. investigating Apr 16, 2026, 06:06 PM UTC

    We have identified an issue that causes blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

  2. monitoring Apr 16, 2026, 06:42 PM UTC

    We have identified and corrected an issue that was generating blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. If you continue to see issues with generating a Digital Asset export, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

  3. resolved Apr 16, 2026, 07:50 PM UTC

    This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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