Resolved after 1 hour 43 minutes, affecting Salsify Application and Catalog Sites, on April 16, 2026.
This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Affected components
Update timeline
- investigating Apr 16, 2026, 06:06 PM UTC
We have identified an issue that causes blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- monitoring Apr 16, 2026, 06:42 PM UTC
We have identified and corrected an issue that was generating blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. If you continue to see issues with generating a Digital Asset export, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved Apr 16, 2026, 07:50 PM UTC
This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
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