Salsify experienced a minor incident on July 16, 2026 affecting Salsify Application, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Salsify Application
Update timeline
- monitoring Jul 16, 2026, 04:04 PM UTC
We are encountering intermittent errors when running Intelligence Suite tasks and conversing with Angie. The errors are due to an outage with our AI partner provider. We are monitoring the issue with our AI provider. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved Jul 16, 2026, 06:54 PM UTC
Our AI partner provider has resolved their outage. We are no longer encountering errors when running Intelligence Suite tasks and conversing with Angie in relation to this outage.