Salsify incident
Delays in Import runs, filtering and adding products to lists
Salsify experienced a minor incident on December 9, 2025 affecting Imports and Indexing, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2025, 04:10 PM UTC
We are experiencing slowness in imports, adding products to smart and simple lists, and filtering for products using newly added property values. Our engineering team is investigating the issue causing the delays and queuing. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- monitoring Dec 09, 2025, 04:43 PM UTC
We have observed that import runs are now processing normally. Our engineering team continues to monitor the system to ensure all services—including product list additions and filtering—remain stable and fully operational. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved Dec 09, 2025, 05:03 PM UTC
We have confirmed that imports, product list additions, and filtering are all processing normally. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.