Salsify incident
Home Depot - Customers receiving 503 error response after channel publish
Salsify experienced a major incident on July 14, 2026 affecting The Home Depot, lasting 3d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 07:09 PM UTC
We are investigating reports of the following feedback being returned in the Home Depot direct connection: 'Unable to prepare target system for upload. Unexpected answer received: 503' We have escalated this issue to Home Depot. The feedback has been reported starting today, July 14th 2026. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- monitoring Jul 16, 2026, 06:35 PM UTC
Our Home Depot partners have implemented a fix for the issue that was causing 503 error responses following channel publishes. We have confirmed that publishing functionality has returned to expected levels. We request that any customers who experienced failed publishes during this time manually republish their channels to confirm resolution. Our engineering team will continue to monitor the connection and system stability closely to ensure performance remains consistent. We will provide a final update once we have full confidence in the resolution. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- resolved Jul 17, 2026, 10:07 PM UTC
Our Home Depot partners have deployed a fix, and the issue is now confirmed resolved. If you have not yet republished, please do so to confirm. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.