Salsify incident

Home Depot - Customers receiving 503 error response after channel publish

Major Ongoing View vendor source →

Salsify is currently experiencing a major incident affecting The Home Depot, which began 2d ago. The vendor's full update timeline is below.

Started
Jul 14, 2026, 07:09 PM UTC
Resolved
Ongoing
Duration
● 2d 4h
Detected by Pingoru
Jul 14, 2026, 07:09 PM UTC

Affected components

The Home Depot

Update timeline

  1. investigating Jul 14, 2026, 07:09 PM UTC

    We are investigating reports of the following feedback being returned in the Home Depot direct connection: 'Unable to prepare target system for upload. Unexpected answer received: 503' We have escalated this issue to Home Depot. The feedback has been reported starting today, July 14th 2026. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

  2. monitoring Jul 16, 2026, 06:35 PM UTC

    Our Home Depot partners have implemented a fix for the issue that was causing 503 error responses following channel publishes. We have confirmed that publishing functionality has returned to expected levels. We request that any customers who experienced failed publishes during this time manually republish their channels to confirm resolution. Our engineering team will continue to monitor the connection and system stability closely to ensure performance remains consistent. We will provide a final update once we have full confidence in the resolution. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.