Salsify incident
Facebook Catalog Direct & Instagram Connection failing to syndicate
Resolved after 11 hours 59 minutes, affecting Syndication, on April 29, 2026.
Our engineering team has resolved an issue that affected the Facebook Catalog Direct and Instagram connections for approximately 12 hours, starting April 28, 2026, at 14:09 GMT+1. During this window, publications to these specific channels may have failed. We have implemented a fix and confirmed that the systems are now stable and operating as expected. If you had a publication fail during this time, please republish your content to ensure it is successfully delivered. No other syndication channels were impacted by this issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Affected components
Update timeline
- resolved Apr 29, 2026, 02:23 AM UTC
Our engineering team has resolved an issue that affected the Facebook Catalog Direct and Instagram connections for approximately 12 hours, starting April 28, 2026, at 14:09 GMT+1. During this window, publications to these specific channels may have failed. We have implemented a fix and confirmed that the systems are now stable and operating as expected. If you had a publication fail during this time, please republish your content to ensure it is successfully delivered. No other syndication channels were impacted by this issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
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