Salsify experienced a minor incident on January 9, 2026 affecting Salsify Application, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Salsify Application
Update timeline
- investigating Jan 09, 2026, 05:43 PM UTC
Our engineers are investigating reports of system slowness, delays in import and export queueing, and failed requests. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved Jan 09, 2026, 06:36 PM UTC
Our engineers addressed an issue which was causing platform slowness and failed requests, and system performance is back to normal levels. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.