Salsify incident
Delayed Kroger Publications + Increase in Failed Intelligence Suite Workflow Tasks
Resolved after 1 hour 8 minutes, affecting Salsify Application, on April 14, 2026.
This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Affected components
Update timeline
- investigating Apr 14, 2026, 08:27 PM UTC
We are investigating issues with one of our model providers, manifesting as delayed Kroger Publications. Additionally, users leveraging Intelligence Suite Workflows may be experiencing an increase of Task Failures. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- monitoring Apr 14, 2026, 08:58 PM UTC
The model issue affecting delayed Kroger Publications and Intelligence Suite Workflow Failures has been corrected. We are monitoring for continued success, and final confirmation from our provider. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved Apr 14, 2026, 09:35 PM UTC
This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
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