Salsify incident

Delayed Kroger Publications + Increase in Failed Intelligence Suite Workflow Tasks

Minor Resolved View vendor source →

Salsify experienced a minor incident on April 14, 2026 affecting Salsify Application, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 08:27 PM UTC
Resolved
Apr 14, 2026, 09:35 PM UTC
Duration
1h 8m
Detected by Pingoru
Apr 14, 2026, 08:27 PM UTC

Affected components

Salsify Application

Update timeline

  1. investigating Apr 14, 2026, 08:27 PM UTC

    We are investigating issues with one of our model providers, manifesting as delayed Kroger Publications. Additionally, users leveraging Intelligence Suite Workflows may be experiencing an increase of Task Failures. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

  2. monitoring Apr 14, 2026, 08:58 PM UTC

    The model issue affecting delayed Kroger Publications and Intelligence Suite Workflow Failures has been corrected. We are monitoring for continued success, and final confirmation from our provider. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

  3. resolved Apr 14, 2026, 09:35 PM UTC

    This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.