Resolved after 1 hour 17 minutes, affecting Syndication, on June 3, 2026.
Shopify has resolved their active incident, and we are seeing successful syndications in Salsify using the Shopify GQL integration. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Affected components
Update timeline
- identified Jun 03, 2026, 02:42 PM UTC
Our engineering team identified that Shopify has an active incident. As we receive updates from Shopify of a resolution, we will provide further updates. No other syndication channels are affected at this time. If you have any questions, please use the "My Cases" option within the Customer Portal https://help.salsify.com/ProductXM/s/ to connect with our team.
- monitoring Jun 03, 2026, 03:26 PM UTC
Our engineering team identified that Shopify has an active incident. As we receive updates from Shopify of a resolution, we will provide further updates. No other syndication channels are affected at this time. If you have any questions, please use the "My Cases" option within the Customer Portal https://help.salsify.com/ProductXM/s/ to connect with our team.
- resolved Jun 03, 2026, 04:00 PM UTC
Shopify has resolved their active incident, and we are seeing successful syndications in Salsify using the Shopify GQL integration. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
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