Salsify experienced a major incident on December 1, 2025 affecting Syndication, lasting 6h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Syndication
Update timeline
- investigating Dec 01, 2025, 11:17 PM UTC
We have detected an issue impacting publications from our Kroger New Item Setup and Partial Content Refresh channels. It appears to related to a third party provider. Our engineers are investigating the issue and exploring the impact with them. We will update as soon as we know more.
- investigating Dec 02, 2025, 12:50 AM UTC
We are continuing to investigate this issue.
- resolved Dec 02, 2025, 05:35 AM UTC
The root cause of the failed Kroger publishes has been resolved. Any publish that failed recently, with no feedback returned, will need to be attempted again. Please contact Support if you continue to encounter issues of this nature.