Salsify experienced a critical incident on March 17, 2026 affecting Salsify Application, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2026, 02:59 PM UTC
Product detail pages may be failing to load. Error "unable to load properties" appears. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- monitoring Mar 17, 2026, 03:12 PM UTC
We have addressed an issue which was causing product detail pages to fail with error "unable to load properties." We are continuing to monitor at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved Mar 17, 2026, 04:00 PM UTC
We addressed an issue which was causing product detail pages to fail with error "unable to load properties." Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.