Resolved after 17 hours 19 minutes, affecting Salsify Application, on April 16, 2026.
The incident affecting Smart List Filter Removal has been resolved, and the new List UI has been re-enabled. If you have any questions, or believe your list may have been impacted, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Affected components
Update timeline
- investigating Apr 16, 2026, 10:34 PM UTC
We are investigating reports of Product and Asset Lists losing their filters when renaming the List. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- monitoring Apr 17, 2026, 12:18 AM UTC
We have identified the cause of the issue, and have temporarily disabled the new List Experience so as to ensure no further filter removals across organizations. We are monitoring for continued success. If you have any questions, or believe a list was impacted by this incident, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- resolved Apr 17, 2026, 03:53 PM UTC
The incident affecting Smart List Filter Removal has been resolved, and the new List UI has been re-enabled. If you have any questions, or believe your list may have been impacted, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
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