Salsify incident
Amazon Publications Returning Submission Errors for the 'Is Refurbished' attribute
Salsify experienced a major incident on June 2, 2026 affecting Amazon, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2026, 07:58 AM UTC
We are currently investigating an issue where publications to Amazon Vendor Central and Seller Central are failing across multiple marketplaces and product types. Affected users are receiving a submission error stating that the 'Is Refurbished' attribute is required but missing, despite the attribute not being available within the channels. Our engineering team is actively researching the root cause to determine a resolution, and we will provide updates as soon as more information becomes available. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified Jun 02, 2026, 12:52 PM UTC
Our engineering team has identified the issue causing the 'Is Refurbished' attribute from appearing in the Amazon Vendor Central and Seller Central channels. This attribute is now appearing in the Amazon Vendor Central US channels. The team is working to update the affected channels to unveil this attribute and we will provide updates as soon as more information becomes available. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- resolved Jun 04, 2026, 10:46 AM UTC
Our engineering team has identified the issue causing the 'Is Refurbished' attribute from appearing in the Amazon Vendor Central and Seller Central channels. All available Amazon and Seller Central channels have been refreshed and the attribute is now appearing as expected. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.