Salsify incident

Amazon Publications Returning Submission Errors for the 'Is Refurbished' attribute

Major Ongoing View vendor source →

Salsify is currently experiencing a major incident affecting Amazon, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 02, 2026, 07:58 AM UTC
Resolved
Ongoing
Duration
● 2h 52m
Detected by Pingoru
Jun 02, 2026, 07:58 AM UTC

Affected components

Amazon

Update timeline

  1. investigating Jun 02, 2026, 07:58 AM UTC

    We are currently investigating an issue where publications to Amazon Vendor Central and Seller Central are failing across multiple marketplaces and product types. Affected users are receiving a submission error stating that the 'Is Refurbished' attribute is required but missing, despite the attribute not being available within the channels. Our engineering team is actively researching the root cause to determine a resolution, and we will provide updates as soon as more information becomes available. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.