Salsify Outage History

Started Mar 12, 2026, 08:51 PM UTC· resolved Mar 12, 2026, 10:16 PM UTC

1. identified Mar 12, 2026, 08:51 PM UTC

   We have identified an issue when load publishing GDSN data to the Salsify data pool. Previously existing data pool validation errors are not clearing, after the previously identified/reported data discrepancies have been addressed. Our engineering team has identified the problem and is currently in the process of applying a fix.

2. resolved Mar 12, 2026, 10:16 PM UTC

   The issue impacting GDSN load publishes (which prevented data pool validations from clearing) has been resolved. If you have GTINs that were impacted by this issue, please load publish those GTINs to our data pool again. If you encounter any further issues of this nature, please reach out to Salsify Support.

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Started Mar 05, 2026, 04:15 PM UTC· resolved Apr 10, 2026, 03:29 PM UTC

1. investigating Mar 05, 2026, 04:15 PM UTC

   Our engineers identified an issue that is causing any publications through the Facebook/Instagram direct connections to fail. The team is currently working to resolve this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

2. identified Mar 30, 2026, 02:25 PM UTC

   Our engineers are continuing to work through an issue which is causing publications to fail for the Facebook/Instagram channel.We continue working with Meta to restore service functionality. As new workaround has been implemented to allow affected customers to create a CSV file through the channel and do a manual upload of all published data to the Facebook catalogs through https://business.facebook.com/commerce. The below steps will need to be followed to enable the manual CSV creation in the Facebook/Instagram channel: 1. Go to the desired Salsify Facebook channel 2. Select Settings > Destination 3. Switch the 'Export File Only' field from 'False' to 'True' 4. Select 'Save' 5. Publish products per usual 6. Select the down button for the recent publish and select 'Download Product Data' Once you have the CSV file, please go to https://business.facebook.com/commerce to find your related Facebook catalog.From there, you can follow the below steps to upload the CSV file: 1. Select the desired catalog 2. On the left hand side under 'Commerce Manager', select 'Catalog' > 'Products' 3. Select the green '+Add' button on the upper right hand corner of the window > 'Data File' 4. Select 'Upload from your computer' and upload the related CSV file 5. Select 'Next' 6. Select the currency under 'Default Currency' field and then select 'Upload' Please reach out to Customer Support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

3. resolved Apr 10, 2026, 03:29 PM UTC

   Our engineers have confirmed the Facebook channel is now resolved. Before republishing in the Facebook channel, please follow the below steps to disconnect Salsify and re-authorize Salsify within your Facebook app along with changing the channel settings if the previous workaround was used: 1. remove Salsify from the meta business dashboard - log in to https://business.facebook.com > settings > on the left panel, select integrations -> associated apps 2. go to https://con-instagram-commerce.salsify.com/auth/setup_app and go through the authorization process - please select the Set Up button for the specific channel after the authorization steps 3. go to the Salsify Facebook channel > Settings > ensure Export File Only is set to False Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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Started Mar 04, 2026, 04:30 PM UTC· resolved Mar 04, 2026, 07:31 PM UTC

1. investigating Mar 04, 2026, 04:30 PM UTC

   Our engineers are investigating long-queuing imports, and delayed bulk edit actions and subscription triggers. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

2. monitoring Mar 04, 2026, 06:19 PM UTC

   Our engineers have identified and addressed an issue which was causing long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times should be returning to normal. We are continuing to monitor closely. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

3. resolved Mar 04, 2026, 07:31 PM UTC

   Our engineers identified and addressed an issue which caused long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times have returned to normal. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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Started Mar 02, 2026, 10:28 PM UTC· resolved Mar 06, 2026, 04:58 PM UTC

1. monitoring Mar 02, 2026, 10:28 PM UTC

   On March 2, 2026 at approximately 9:00PM UTC, multiple connection failures occurred when processing imports from and exports to the Salsify FTP. The connection errors appear to be resolved as of 9:30PM UTC. We are continuing to monitor the imports and exports connecting to the Salsify FTP to ensure this does not occur again. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

2. resolved Mar 06, 2026, 04:58 PM UTC

   Through our monitoring, we have seen stable connections to the Salsify FTP since March 2, 2026 at 9:30PM UTC. Publication to the Salsify FTP and imports of files from the Salsify FTP are completing successfully without any issues. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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Started Feb 19, 2026, 09:37 PM UTC· resolved Feb 25, 2026, 06:05 PM UTC

1. identified Feb 19, 2026, 09:37 PM UTC

   We identified an issue with syndicating Enhanced Content to Walmart US. We have reached out to our partners at Walmart to further identify the root cause and an estimated time for resolution. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

2. resolved Feb 25, 2026, 06:05 PM UTC

   We are now seeing successful syndications of Enhanced Content to Walmart US. If you experienced Enhanced Content not going live on Walmart US during this Incident, we encourage you to republish the layout. If you continue to see Enhanced Content not go live on Walmart US, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions or further investigation.

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Started Jan 09, 2026, 05:43 PM UTC· resolved Jan 09, 2026, 06:36 PM UTC

1. investigating Jan 09, 2026, 05:43 PM UTC

   Our engineers are investigating reports of system slowness, delays in import and export queueing, and failed requests. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

2. resolved Jan 09, 2026, 06:36 PM UTC

   Our engineers addressed an issue which was causing platform slowness and failed requests, and system performance is back to normal levels. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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Started Dec 09, 2025, 04:10 PM UTC· resolved Dec 09, 2025, 05:03 PM UTC

1. investigating Dec 09, 2025, 04:10 PM UTC

   We are experiencing slowness in imports, adding products to smart and simple lists, and filtering for products using newly added property values. Our engineering team is investigating the issue causing the delays and queuing. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

2. monitoring Dec 09, 2025, 04:43 PM UTC

   We have observed that import runs are now processing normally. Our engineering team continues to monitor the system to ensure all services—including product list additions and filtering—remain stable and fully operational. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

3. resolved Dec 09, 2025, 05:03 PM UTC

   We have confirmed that imports, product list additions, and filtering are all processing normally. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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Started Dec 01, 2025, 11:17 PM UTC· resolved Dec 02, 2025, 05:35 AM UTC

1. investigating Dec 01, 2025, 11:17 PM UTC

   We have detected an issue impacting publications from our Kroger New Item Setup and Partial Content Refresh channels. It appears to related to a third party provider. Our engineers are investigating the issue and exploring the impact with them. We will update as soon as we know more.

2. investigating Dec 02, 2025, 12:50 AM UTC

   We are continuing to investigate this issue.

3. resolved Dec 02, 2025, 05:35 AM UTC

   The root cause of the failed Kroger publishes has been resolved. Any publish that failed recently, with no feedback returned, will need to be attempted again. Please contact Support if you continue to encounter issues of this nature.

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Started Nov 19, 2025, 02:03 AM UTC· resolved Nov 19, 2025, 03:27 AM UTC

1. monitoring Nov 19, 2025, 02:03 AM UTC

   Our engineering team has identified an issue where an Error was returned when editing mappings in Readiness Reports. A subsequent update has resolved this and we continue to monitor the system to ensure stability. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

2. resolved Nov 19, 2025, 03:27 AM UTC

   We have been monitoring the Readiness Reports behaviour closely, and have confirmed with multiple users that mapping working as expected. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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Started Nov 18, 2025, 05:30 PM UTC· resolved Nov 18, 2025, 06:41 PM UTC

1. monitoring Nov 18, 2025, 05:30 PM UTC

   We received reports that some users were unable to save Formulas on Channel Attributes, and a fix has since been pushed to correct this experience. We are monitoring for continued success. Users are able to save Formulas on Channel Attributes at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

2. resolved Nov 18, 2025, 06:41 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 09:58 AM UTC· resolved Oct 21, 2025, 09:02 AM UTC

1. monitoring Oct 20, 2025, 09:58 AM UTC

   Following an earlier outage originating from our infrastructure provider, access to the Salsify platform has been restored. Users should now be able to log in and access the application. We are continuing to monitor the situation closely to ensure stability. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ if you continue to experience issues or have questions.

2. monitoring Oct 20, 2025, 09:59 AM UTC

   We are continuing to monitor for any further issues.

3. monitoring Oct 20, 2025, 02:17 PM UTC

   Our infrastructure provider is still experiencing issues as they work to fully recover all services. We are still seeing some impacts from this, to the Salsify platform. We continue to monitor closely and will provide further updates as we have them Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions

4. monitoring Oct 20, 2025, 07:08 PM UTC

   Our infrastructure provider is making progress toward full recovery of all services. We are continuing to monitor closely and will provide further updates as we have them. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

5. monitoring Oct 20, 2025, 10:22 PM UTC

   Our infrastructure provider is making progress towards full resolution, and we continue to monitor. Our next update will be provided tomorrow morning around 4AM EST. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

6. resolved Oct 21, 2025, 09:02 AM UTC

   Our infrastructure provider has confirmed a full recovery of their services and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

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Started Oct 15, 2025, 07:15 PM UTC· resolved Oct 16, 2025, 09:21 PM UTC

1. investigating Oct 15, 2025, 07:15 PM UTC

   Our engineers are investigating issues with slowness when exporting from Salsify. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

2. investigating Oct 15, 2025, 07:31 PM UTC

   Our engineers are investigating issues with slowness when exporting or publishing from Salsify. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

3. monitoring Oct 15, 2025, 08:57 PM UTC

   Export and publication performance has returned to normal. Our engineers are continuing to monitor at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

4. resolved Oct 16, 2025, 09:21 PM UTC

   This incident has been resolved.

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Started Sep 25, 2025, 09:49 PM UTC· resolved Sep 29, 2025, 08:59 AM UTC

1. investigating Sep 25, 2025, 09:49 PM UTC

   We are currently experiencing an issue causing Walmart Marketplace publishes to fail. Our engineering team is working in conjunction with Walmart to resolve the issue. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

2. monitoring Sep 26, 2025, 02:05 PM UTC

   Our engineering team has deployed a hotfix to address the issue causing publications to Walmart Marketplace V5 (Walmart Marketplace (Item Spec 5 Direct Connection) - Item Setup and Walmart Marketplace (Item Spec 5 Direct Connection) - Partial Content Refresh schemas) to fail. This change works around the upstream API issue related to access token validation. We have observed initial successful publications following this fix and are now actively monitoring the connection to ensure sustained stability. We are still engaged with our partners at Walmart to understand the root cause of the initial change. Any publications that failed during this incident will need to be republished.

3. resolved Sep 29, 2025, 08:59 AM UTC

   Our engineering team has confirmed that the hotfix deployed on Friday successfully addressed the issue causing publications to Walmart Marketplace V5 (Walmart Marketplace (Item Spec 5 Direct Connection) - Item Setup and Walmart Marketplace (Item Spec 5 Direct Connection) - Partial Content Refresh schemas) to fail. Publications have remained stable since the fix, and this incident is now considered resolved. Any publications that failed during this incident will need to be republished. Please contact customer support at https://support.salsify.com/ for any questions related to this subject.

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Started Sep 11, 2025, 10:11 AM UTC· resolved Sep 12, 2025, 03:39 PM UTC

1. investigating Sep 11, 2025, 10:11 AM UTC

   We are experiencing a service incident impacting the Walmart Omni Spec Partial Content Refresh connector. This issue is preventing successful content publications. While publications may appear successful within Salsify, they are not being processed by Walmart, which prevents your content from updating. We’ve identified that a recent regular schema update led to the issue, which occurred on September 10, 2025, at 11:00 AM EST. Our team is actively working to revert the connector to the previous version. This is our top priority, and we will provide an update once this mitigation step is complete and the service is restored. We will then conduct a full root cause analysis to apply a permanent resolution before updating the schema again. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

2. monitoring Sep 11, 2025, 04:43 PM UTC

   The Walmart Omnispec Partial Content Refresh Connector has been rolled back to the previous version. Publishes are now going through as expected. For any previous publishes that were published yesterday but there is no feedback returned and the updates are not appearing within your Walmart portal, please try republishing again and confirm the publish is completing successfully and there is either feedback being returned or the updates are going through successfully. We will be conducting a full root cause analysis to apply a permanent resolution before updating the schema again. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

3. resolved Sep 12, 2025, 03:39 PM UTC

   The Walmart Omnispec Partial Content Refresh Connector has been rolled back to the previous version. Publishes are now going through as expected. For any previous publishes that were published on 9/10 but there is no feedback returned and the updates are not appearing within your Walmart portal, please try republishing again and confirm the publish is completing successfully and there is either feedback being returned or the updates are going through successfully. We will be conducting a full root cause analysis to apply a permanent resolution before updating the schema again. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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Started Sep 03, 2025, 02:34 PM UTC· resolved Sep 03, 2025, 02:54 PM UTC

1. investigating Sep 03, 2025, 02:34 PM UTC

   We are aware of an issue that is causing our PXM Case Form to fail to load. Our team is working on resolving this issue as soon as possible. Apologies for any inconvenience.

2. resolved Sep 03, 2025, 02:54 PM UTC

   Our team has deployed a fix to resolve this issue. Users can now load the PXM Case form. We apologize for any inconvenience. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

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Started Aug 29, 2025, 10:59 PM UTC· resolved Aug 30, 2025, 01:05 AM UTC

1. investigating Aug 29, 2025, 10:59 PM UTC

   We have received reports of an issue with the processing of certain files uploaded to the Salsify FTP, including some transformations, deliveries, and Salsify imports. A very limited set of files using a specific internal automation framework are affected. All other functions in Salsify remain fully operational. We are investigating this behavior and will provide an update as more information becomes available. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

2. resolved Aug 30, 2025, 01:05 AM UTC

   Our engineering team has deployed a fix to the issue blocking specific FTP file(s) from being processed by our internal automation framework. Files that are using this specific internal automation framework will now process without any issues. Files specified for our internal automation that have been replaced within the Salsify FTP before 2025-08-30 1:00 AM UTC will not be processed. Re-uploading the files into the Salsify FTP will allow our internal automation to process these files. When re-uploading these files, please allow a few minutes between uploads to give our automation time to process the file(s). Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

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Started Aug 28, 2025, 04:49 PM UTC· resolved Aug 28, 2025, 06:08 PM UTC

1. identified Aug 28, 2025, 04:49 PM UTC

   We have identified a problem with uploading to a Mount Point for JSON Imports and are actively working on a fix. Users are not be able to upload files to a Mount Point at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

2. monitoring Aug 28, 2025, 05:08 PM UTC

   We have implemented a fix to the JSON Upload to a Mount Point call and users are able to upload files to a mount point as normal at this time. We are actively monitoring for sustained stability on this process. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

3. resolved Aug 28, 2025, 06:08 PM UTC

   JSON Mount Point Uploads remain stable and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

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Started Aug 26, 2025, 01:04 PM UTC· resolved Aug 26, 2025, 01:51 PM UTC

1. investigating Aug 26, 2025, 01:04 PM UTC

   We are currently experiencing an issue causing the Import Assets from FTP lab to fail. Our engineers are investigating. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

2. identified Aug 26, 2025, 01:11 PM UTC

   We have identified the root cause of failures for the Import Assets from FTP lab. Our engineers are working on a fix. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

3. resolved Aug 26, 2025, 01:51 PM UTC

   Our engineers identified and addressed the root cause of failures for the Import Assets from FTP lab. Lab is running successfully. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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Started Aug 25, 2025, 11:49 PM UTC· resolved Aug 26, 2025, 12:32 AM UTC

1. identified Aug 25, 2025, 11:49 PM UTC

   We are currently experiencing an issue causing Catalog Site publishes to fail. Our engineering team is working to resolve the issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

2. resolved Aug 26, 2025, 12:32 AM UTC

   Our engineering team has reverted a recent change that was causing Catalog Site publishes to fail. Publishes are now processing successfully. For any publishes that failed during this incident, please manually republish. Our team will continue to monitor the system to ensure stability. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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Started Aug 18, 2025, 06:57 PM UTC· resolved Aug 20, 2025, 08:49 AM UTC

1. identified Aug 18, 2025, 06:57 PM UTC

   iTradeNetwork is currently experiencing high volumes of publishing, preventing Salsify publishes from going through. We are working with them on a resolution and hope to enable publishing as soon as possible. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

2. resolved Aug 20, 2025, 08:49 AM UTC

   We have confirmed with iTradeNetwork that the high-volume issue on their end has been mitigated. We have fully re-enabled the publishing channel from Salsify, and all systems are now operating normally. We appreciate your patience and apologize for the disruption. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

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Started Aug 08, 2025, 05:22 AM UTC· resolved Aug 08, 2025, 01:11 PM UTC

1. investigating Aug 08, 2025, 05:22 AM UTC

   We have received reports that Product Activity pages are intermittently failing to load and presenting the error "There was an error loading this content". Our Engineering team is investigating the root cause and we hope to have this resolved as soon as possible. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions.

2. investigating Aug 08, 2025, 01:11 PM UTC

   We are continuing to investigate this issue.

3. resolved Aug 08, 2025, 01:11 PM UTC

   Product pages are now loading without any errors occurring. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions.

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Started Aug 07, 2025, 03:14 PM UTC· resolved Aug 07, 2025, 05:57 PM UTC

1. investigating Aug 07, 2025, 03:14 PM UTC

   We are experiencing delays in import runs, causing many imports to be stuck in queue. Our engineering team is investigating the issue that is causing the delays and queuing. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

2. monitoring Aug 07, 2025, 04:31 PM UTC

   Our engineering team has implemented a fix for the import delays. Imports should be running with a slight delay while we work through the queued imports. Our team will continue to monitor the queue to ensure the delays do not reoccur. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

3. resolved Aug 07, 2025, 05:57 PM UTC

   Import run times have returned to normal and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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Started Jul 30, 2025, 07:42 PM UTC· resolved Aug 01, 2025, 02:07 PM UTC

1. identified Jul 30, 2025, 07:42 PM UTC

   Salsify has noticed an issue originating in GS1 Global Registry, 1WS and Syndigo, causing GDSN channel syndications to not complete. We are monitoring the issue closely and will provide updates as soon as they are available. The syndications will automatically retry once the external data pool services are once again available and this should not require any action from the Salsify user. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

2. identified Jul 30, 2025, 09:35 PM UTC

   GDSN channel syndications have resumed for 1WS and Syndigo. 1WS syndication backlog has processed and Syndigo syndication backlog is actively processing. The engineering team continues to monitor the service until fully restored.

3. monitoring Jul 30, 2025, 09:44 PM UTC

   GDSN channel syndications have resumed for 1WS and Syndigo. 1WS syndication backlog has processed and Syndigo syndication backlog is actively processing. The engineering team continues to monitor the service until fully restored.

4. identified Jul 30, 2025, 10:52 PM UTC

   GDSN Channel Publication Update: Syndigo publications have been temporarily suspended while further investigation takes place. GS1 publications are functional, but delayed. 1WS publications are back to normal. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

5. identified Jul 31, 2025, 10:36 AM UTC

   GDSN Channel Publication Update: Syndigo publications are currently experiencing slower processing times, and we don't have an ETA for queue clearance at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

6. resolved Aug 01, 2025, 02:07 PM UTC

   Syndigo publications are currently processing as expected. The issue is now resolved. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

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