Salsify Outage History

Our team has deployed a fix to resolve this issue. Users can now load the PXM Case form. We apologize for any inconvenience. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

Our engineering team has deployed a fix to the issue blocking specific FTP file(s) from being processed by our internal automation framework. Files that are using this specific internal automation framework will now process without any issues. Files specified for our internal automation that have been replaced within the Salsify FTP before 2025-08-30 1:00 AM UTC will not be processed. Re-uploading the files into the Salsify FTP will allow our internal automation to process these files. When re-uploading these files, please allow a few minutes between uploads to give our automation time to process the file(s). Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

JSON Mount Point Uploads remain stable and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

Our engineers identified and addressed the root cause of failures for the Import Assets from FTP lab. Lab is running successfully. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our engineering team has reverted a recent change that was causing Catalog Site publishes to fail. Publishes are now processing successfully. For any publishes that failed during this incident, please manually republish. Our team will continue to monitor the system to ensure stability. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

We have confirmed with iTradeNetwork that the high-volume issue on their end has been mitigated. We have fully re-enabled the publishing channel from Salsify, and all systems are now operating normally. We appreciate your patience and apologize for the disruption. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

Product pages are now loading without any errors occurring. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions.

Import run times have returned to normal and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Syndigo publications are currently processing as expected. The issue is now resolved. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

There was a brief service interruption with the Salsify platform due to a system update which has been resolved. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Our vendor has implemented a fix to the crawling issue for Amazon Spain which has now resolved the issue. Product data will automatically be refreshed within the next 24 hours, and pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Digital Asset upload functionality has returned to normal and this incident is now resolved. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

The incident with our partner, temporarily preventing users from uploading digital assets via file upload and from source URLs, has been resolved, and full functionality has been restored. Digital asset uploads are now fully operational. The temporary workaround (using the digital asset import functionality) is no longer necessary. If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Readiness generation and refreshes are now operating normally and all backlog of channel analyses have been processed. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Our engineering team identified the root cause of the publishing delays and has resolved it. Publishing delay appears to be the only impact, so there should be no need to republish channels that experienced this issue.

Our engineering team identified and addressed an issue with GDSN Pre Production channels not showing attributes. The issue is fully resolved at this time. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our engineering team has identified and resolved an issue causing the Salsify Application to open to a blank page. The Salsify in-app experience was impacted for no more than 10 minutes. There was no impact on API calls made during this window. The system is now fully operational. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our 3rd party provider has addressed the outage that was impacting Salsify Labs and integrations, and Salsify Labs and integrations are functioning as normal. Salsify Lab runs that were in progress during this outage have been processed and completed. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team deployed a fix to address missing filters in the attributes view for Readiness Reports and channels.

An issue causing system slowness when completing imports and bulk updates was identified and the slowness has resolved. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

The incident was resolved on May 9, 2025.

Walmart has released a fix for this long-standing issue. We are continuing to work with Walmart on clearing any items that were already locked in the "In Review" status. Once these items are cleared, all customers will be free to publish without error. Customers who do not have items "In Review" should be able to publish without error moving forward. If you have any questions or suspect you are currently facing this issue, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.