Salsify experienced a major incident on June 25, 2026 affecting Salsify Application, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Salsify Application
Update timeline
- investigating Jun 25, 2026, 07:32 PM UTC
We have received reports some SSO Users are receiving a 403 response when attempting to access their API token in the Salsify platform. We are actively investigating this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved Jun 29, 2026, 07:00 PM UTC
We have confirmed access to the API tokens via SSO login is functioning as expected, and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.