Salsify incident

Accessing API Token via SSO returns 403 error

Major Ongoing View vendor source →

Salsify is currently experiencing a major incident affecting Salsify Application, which began 5h ago. The vendor's full update timeline is below.

Started
Jun 25, 2026, 07:32 PM UTC
Resolved
Ongoing
Duration
● 4h 33m
Detected by Pingoru
Jun 25, 2026, 07:32 PM UTC

Affected components

Salsify Application

Update timeline

  1. investigating Jun 25, 2026, 07:32 PM UTC

    We have received reports some SSO Users are receiving a 403 response when attempting to access their API token in the Salsify platform. We are actively investigating this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.