Revenera Outage History

We are currently investigating an issue with scheduled report delivery. As a temporary workaround, customers may manually generate the reports until the issue is resolved.

Issue: The FlexNet Operations Analytics service is currently unavailable in the Production environment. Impact: Customers may experience errors when accessing analytics-related functionality via the FlexNet Operations Producer Portal impacting both NAM and EU. Current Status: Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Updates will be shared as more information becomes available.

We are currently experiencing data refresh delays, resulting in Reporter not displaying the latest data in the following environments: -All Reporter data in FlexNet Operations LLM Production -Software Delivery (Download Universe) Reporter data in FlexNet Operations ALM Production Note: Non-Software Delivery in FlexNet Operations ALM is unaffected by the data refresh delay. We are actively working to address the issue and will provide updates when more information becomes available. If you have any questions, please submit a ticket with Revenera Technical Support.

We are experiencing issues with the FlexNet Operations Cloud ALM/LLM Device Activation Service in the Production environments NAM2. Functionality impacted by this outage includes, but may not be limited to, the following: -Device creation and activation -View device or device related details -Device lifecycle activities Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

We are experiencing issues with the FlexNet Operations Cloud ALM application and FlexNet Operations ALM/LLM Cloud Licensing Service. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

We are continuing to investigate this issue.

We are currently experiencing degraded performance with Revenera Usage Intelligence services due to an issue with our service provider. Our team is actively working to resolve this and restore full functionality as quickly as possible. We appreciate your patience and will provide updates as they become available. Services affected: -Analytics Dashboard (analytics.revenera.com) -Web Reporting APIs (analytics-api.revenera.com) Services unaffected: -Collection of usage data from installations via SDK call-home

We are experiencing an issue preventing emails from being sent from FlexNet Operations ALM/LLM across all Production (NAM) environments. We are actively working to restore email functionality and will provide an update as soon as more information becomes available. We apologize for the inconvenience.

The FlexNet Operations Data Access API service are currently unavailable. We are investigating the problem and working to restore the service.

We are continuing to investigate this issue.

We are currently experiencing an issue with the FlexNet Operations Cloud ALM application in the Production NAM2 environment. The problem is preventing the List Entitlements page from loading in the FlexNet Operations ALM Producer Portal. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

We are experiencing issues with the FlexNet Operations Cloud ALM application in the NAM region Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

We are continuing to investigate this issue.

We are investigating an issue with sending email from FlexNet Operations ALM Production. We will update once the cause of the problem has been identified.

We are continuing to investigate this issue.

We are experiencing issues with the FlexNet Operations Cloud LLM application in the UAT environment in the NAM region. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

The issues are also being observed in the FlexNet Operations Cloud LLM application running in Production Copy Service (PCS) environments.

We are experiencing database errors in ALM Reporter, we are working to resolve this issue. Please subscribe to this message, we will keep updating the progress. Impact - The Prod ALM SAP BO Reporter database will be temporarily unavailable until the issues are fully addressed. Please note that this will impact the ALM SAP BO Reporter, which may be inaccessible during this period.

We are continuing to investigate this issue.

Partial System Outage on FlexNet Operations LLM PCS NAM, Our teams are actively investigating the issue and working to restore full functionality as quickly as possible. Thank you for your patience.

We are currently experiencing issues with the FlexNet Operations ALM/LLM Cloud Device Activation Service in the following Production environments: NAM2. Our teams are actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.

We are continuing to investigate this issue.

We are experiencing intermittent issues affecting access to the following FlexNet Operations ALM/LLM services in the Production (NAM) environments. -FlexNet Operations ALM (Production NAM1, NAM2, NAM5, and NAM6) -Cloud Licensing Service for FlexNet Operations ALM/LLM (Production NAM1, NAM2, NAM5, and NAM6) -Reporter for FlexNet Operations ALM/LLM We are actively working to resolve the issue and will provide updates as we have more information.

We are currently experiencing an issue with the SAP BO Reporter. Users attempting to launch reports are encountering the following error: "No business layer sent back from server" This issue is affecting ALM universes only. LLM universes remain unaffected. The problem is isolated to the Production environment; UAT is functioning normally. Our internal teams are investigating the root cause. We will update this page as soon as more information becomes available. Thank you for your patience and understanding.

We are working with our cloud vendor to resolve the issue.

We are currently experiencing an issue with our cloud service provider that is preventing the listing and download of raw data exports on both the Usage Intelligence dashboard and reporting APIs. We will provide an update as more information becomes available. We apologize for the inconvenience.

We are investigating an issue with the FlexNet Operations ALM Reporter in the NAM Production environment. Executing reports results in an error preventing users from extracting data.