Resolved after 5 hours 58 minutes, affecting FlexNet Operations LLM UAT End User Portal NAM and FlexNet Operations LLM UAT Producer Portal NAM and 1 more, on October 14, 2025.
Our monitoring shows the FlexNet Operations LLM application in UAT and PCS environments continues to operate as expected. We are marking this incident as resolved.
Affected components
Update timeline
- investigating Oct 14, 2025, 06:18 PM UTC
We are experiencing issues with the FlexNet Operations Cloud LLM application in the UAT environment in the NAM region. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.
- investigating Oct 14, 2025, 06:41 PM UTC
The issues are also being observed in the FlexNet Operations Cloud LLM application running in Production Copy Service (PCS) environments.
- identified Oct 14, 2025, 06:56 PM UTC
Our team has identified the cause of the issue and the potential solution for the FlexNet Operations LLM UAT environment. We are continuing our investigation in identifying and restoring services in the FlexNet Operations LLM Production Copy Service (PCS) environment.
- monitoring Oct 14, 2025, 08:11 PM UTC
We've identified and implemented a fix in FlexNet Operations LLM PCS environments and services have been restored. We are continuing to monitor our systems to ensure no further issues occur.
- resolved Oct 15, 2025, 12:16 AM UTC
Our monitoring shows the FlexNet Operations LLM application in UAT and PCS environments continues to operate as expected. We are marking this incident as resolved.
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