Revenera incident

FlexNet Operations Data Access API Service Unavailable

Resolved after 1 hour 14 minutes, affecting FlexNet Operations ALM Producer Portal NAM6 and FlexNet Operations ALM Producer Portal NAM2 and 1 more, on November 27, 2025.

resolved Nov 27, 2025, 02:57 AM UTC

Our monitoring has not found any problems and the FlexNet Operations Data access APIs are working normally. We consider the issue resolved.

Started: Nov 27, 2025, 01:42 AM UTC
Resolved: Nov 27, 2025, 02:57 AM UTC
Duration: 1h 14m
Detected by Pingoru: Nov 27, 2025, 01:42 AM UTC

Affected components

FlexNet Operations ALM Producer Portal NAM6FlexNet Operations ALM Producer Portal NAM2FlexNet Operations ALM Producer Portal EU1FlexNet Operations ALM Producer Portal NAM7FlexNet Operations ALM Producer Portal NAM3FlexNet Operations ALM Producer Portal NAM1FlexNet Operations ALM Producer Portal NAM5FlexNet Operations ALM Producer Portal NAM4FlexNet Operations ALM Producer Portal EU2

Update timeline

investigating Nov 27, 2025, 01:42 AM UTC

The FlexNet Operations Data Access API service are currently unavailable. We are investigating the problem and working to restore the service.
investigating Nov 27, 2025, 01:56 AM UTC

We are continuing to investigate this issue.
monitoring Nov 27, 2025, 01:59 AM UTC

We have identified a fix and restored the Data Access API service. We are monitoring the service to ensure it remains available.
resolved Nov 27, 2025, 02:57 AM UTC

Our monitoring has not found any problems and the FlexNet Operations Data access APIs are working normally. We consider the issue resolved.

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