Revenera incident

Intermittent issues affecting FlexNet Operations ALM, Cloud Licensing Service, and Reporter in Production (NAM) Environments

Revenera experienced a major incident on September 2, 2025 affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations LLM Production End User Portal NAM and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started: Sep 02, 2025, 10:15 PM UTC
Resolved: Sep 02, 2025, 11:38 PM UTC
Duration: 1h 23m
Detected by Pingoru: Sep 02, 2025, 10:15 PM UTC

Affected components

FlexNet Operations ALM End User Portal NAM2FlexNet Operations LLM Production End User Portal NAMFlexNet Operations ALM Producer Portal NAM6FlexNet Operations ALM End User Portal NAM1FlexNet Operations ALM End User Portal NAM5FlexNet Operations ALM Producer Portal NAM2FlexNet Operations LLM Production Producer Portal NAMFlexNet Operations ALM Producer Portal NAM1FlexNet Operations ALM Producer Portal NAM5FlexNet Operations ALM Cloud Licensing Service NAM6

Update timeline

investigating Sep 02, 2025, 10:15 PM UTC

We are experiencing intermittent issues affecting access to the following FlexNet Operations ALM/LLM services in the Production (NAM) environments. -FlexNet Operations ALM (Production NAM1, NAM2, NAM5, and NAM6) -Cloud Licensing Service for FlexNet Operations ALM/LLM (Production NAM1, NAM2, NAM5, and NAM6) -Reporter for FlexNet Operations ALM/LLM We are actively working to resolve the issue and will provide updates as we have more information.
monitoring Sep 02, 2025, 10:49 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 02, 2025, 11:38 PM UTC

This incident has been resolved.