Revenera incident

FlexNet Operations ALM Issue sending email

Notice Resolved View vendor source →

Revenera experienced a notice incident on November 7, 2025 affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations ALM End User Portal NAM1 and 1 more component, lasting 3d 3h. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2025, 02:23 AM UTC
Resolved
Nov 10, 2025, 05:36 AM UTC
Duration
3d 3h
Detected by Pingoru
Nov 07, 2025, 02:23 AM UTC

Affected components

FlexNet Operations ALM End User Portal NAM2FlexNet Operations ALM End User Portal NAM1FlexNet Operations ALM Producer Portal NAM2FlexNet Operations ALM Producer Portal NAM1

Update timeline

  1. investigating Nov 07, 2025, 02:23 AM UTC

    We are investigating an issue with sending email from FlexNet Operations ALM Production. We will update once the cause of the problem has been identified.

  2. investigating Nov 07, 2025, 02:34 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 07, 2025, 02:36 AM UTC

    We performed a fix to the problem with email not sending from FlexNet Operations ALM and our test show email is now sending. We are monitoring to make sure no further errors occur.

  4. resolved Nov 10, 2025, 05:36 AM UTC

    This incident has been resolved.