Revenera incident
Degraded Performance Affecting Software Delivery (ESD) and FlexNet Operations LLM emails in Production Environment
Revenera experienced a notice incident on November 5, 2025 affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations ALM End User Portal UAT NAM1 and 1 more component, lasting 22h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2025, 01:56 PM UTC
FlexNet Operations ALM/LLM Software Delivery (ESD) is experiencing degraded performance which is delaying uploaded file availability. We are actively working to resolve the issue and will provide updates as more information is available.
- investigating Nov 05, 2025, 03:03 PM UTC
We are continuing to investigate the cause of the issue and will keep you informed as we make progress toward full resolution.
- investigating Nov 05, 2025, 03:39 PM UTC
As we continue to investigate the issue, we've observed a degradation in performance that is resulting in email delivery delays for the following services: -FlexNet Operations LLM -Software Delivery (ESD) update notifications in FlexNet Operations ALM Our teams are actively working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available. We appreciate your patience and apologize for any inconvenience this may cause.
- identified Nov 05, 2025, 04:42 PM UTC
Our team has identified the cause of the issue and is actively working with our service provider to implement a solution. We will update the status based on the results.
- identified Nov 05, 2025, 05:49 PM UTC
Our team has identified the cause of the issue and the potential solution. We are working to deploy and validate the fix in the affected environments. We will update the status based on the results. NOTE: This issue has been extended to include UAT and Production Copy Service (PCS) environments. We've removed the Device Activation Service and Cloud Licensing Service from the list of affected components. Those services continue to remain operational.
- investigating Nov 05, 2025, 07:25 PM UTC
Please note that the proposed fix did not resolve the ongoing issue. As a result, our team has escalated the matter to the service provider for further investigation and support in identifying a solution. We will provide additional updates as soon as more information becomes available. Thank you for your continued patience and understanding.
- investigating Nov 05, 2025, 09:57 PM UTC
Our team has implemented a fix to address the file synchronization delays impacting Software Delivery (ESD). While this issue has been mitigated, we are continuing to work closely with our service provider to resolve the ongoing email delivery problems affecting all FlexNet Operations LLM emails and FlexNet Operations ALM Software Delivery (ESD) update notifications. We will provide additional updates as soon as more information becomes available.
- identified Nov 06, 2025, 08:05 AM UTC
The team is actively working toward a permanent resolution. In the meantime, LLM API functionality may continue to experience disruptions. This issue is being addressed with utmost priority, and we will provide updates as they become available.
- identified Nov 06, 2025, 09:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 06, 2025, 10:31 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 06, 2025, 11:11 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 06, 2025, 12:05 PM UTC
This incident has been resolved.