Revenera incident
Performance Degradation Affecting Revenera Usage Intelligence
Revenera experienced a minor incident on January 2, 2026 affecting Usage Intelligence, lasting 10d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 02, 2026, 04:56 PM UTC
We are currently experiencing degraded performance with Revenera Usage Intelligence services due to an issue with our service provider. Our team is actively working to resolve this and restore full functionality as quickly as possible. We appreciate your patience and will provide updates as they become available. Services affected: -Analytics Dashboard (analytics.revenera.com) -Web Reporting APIs (analytics-api.revenera.com) Services unaffected: -Collection of usage data from installations via SDK call-home
- identified Jan 05, 2026, 05:15 PM UTC
We’ve identified a potential fix for the issue and are currently implementing it. Our team is actively working to resolve the problem and will provide another update once the fix has been fully applied and verified. Thank you for your patience.
- identified Jan 06, 2026, 07:05 PM UTC
Our team continues to work diligently to implement the identified fix and making progress toward full resolution. We’ll continue to share updates as work advances. Thank you for your continued patience.
- monitoring Jan 08, 2026, 03:18 PM UTC
A fix has been deployed and all affected services are operational. We will continue to monitoring these services for any issues.
- resolved Jan 13, 2026, 04:14 PM UTC
Monitoring has verified that all services are operational and no further issues have been detected. This incident is now fully resolved.