Revenera incident
FlexNet Operations Cloud ALM and CLS Performance Degraded in Production NAM Envionments
Revenera experienced a major incident on January 22, 2026 affecting FlexNet Operations ALM Producer Portal NAM6 and FlexNet Operations ALM Producer Portal NAM2 and 1 more component, lasting 5h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2026, 06:35 PM UTC
We are experiencing issues with the FlexNet Operations Cloud ALM application and FlexNet Operations ALM/LLM Cloud Licensing Service. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.
- investigating Jan 22, 2026, 07:11 PM UTC
We are continuing to investigate this issue.
- identified Jan 22, 2026, 07:45 PM UTC
Our team has identified the cause of the issue and the potential solution. We are working to deploy and validate the fix in the affected environments. We will update the status based on the results.
- monitoring Jan 22, 2026, 07:57 PM UTC
A fix has been implemented, and we’ve verified the service is fully restored. We will continue to monitor the service to ensure ongoing stability.
- resolved Jan 22, 2026, 11:51 PM UTC
Our monitoring confirms that the service is operating as normal. We are marking this incident as resolved.