Production ALM SAP BO Reporter database will be temporarily unavailable

Update timeline

1. investigating Oct 14, 2025, 12:06 PM UTC

   We are experiencing database errors in ALM Reporter, we are working to resolve this issue. Please subscribe to this message, we will keep updating the progress. Impact - The Prod ALM SAP BO Reporter database will be temporarily unavailable until the issues are fully addressed. Please note that this will impact the ALM SAP BO Reporter, which may be inaccessible during this period.

2. investigating Oct 14, 2025, 12:34 PM UTC

   We are continuing to investigate this issue.

3. identified Oct 14, 2025, 01:20 PM UTC

   We’ve identified the root cause of the issue, and our teams are actively working on a resolution. We’ll continue to share updates as more information becomes available. Thank you for your patience and understanding.

4. identified Oct 14, 2025, 02:15 PM UTC

   We are working on deploying the fix to the environment. We will update the status based on the results.

5. identified Oct 14, 2025, 03:56 PM UTC

   Current Status: We investigated an issue impacting access to the Reporter application within FlexNet Operations ALM due to an underlying database server problem. Our team is actively working with our vendor to restore the affected database. What’s Happening: The database supporting our reporting service experienced an unexpected failure. A repair process is underway to restore full functionality. Because of the database’s large size, recovery is taking longer than usual, but progress remains steady at approximately 10% per hour. Thank you for your patience as we work to fully restore service.

6. monitoring Oct 14, 2025, 09:07 PM UTC

   Reporter for FlexNet Operations ALM is now functional and reports are loading. We've changed the status of this incident to monitoring as we ensure continued stability of the Reporter application.

7. resolved Oct 15, 2025, 04:26 AM UTC

   This incident has been resolved.