Revenera incident
Service Disruption – FlexNet Operations Analytics (Production)
Resolved after 1 hour 53 minutes, affecting FlexNet Operations ALM Producer Portal NAM6 and FlexNet Operations ALM Producer Portal NAM2 and 1 more, on April 17, 2026.
The fix has been applied to the EU environment. Monitoring has verified that all services are operational and no further issues have been detected. This incident is now fully resolved.
Affected components
Update timeline
- investigating Apr 17, 2026, 01:36 PM UTC
Issue: The FlexNet Operations Analytics service is currently unavailable in the Production environment. Impact: Customers may experience errors when accessing analytics-related functionality via the FlexNet Operations Producer Portal impacting both NAM and EU. Current Status: Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Updates will be shared as more information becomes available.
- identified Apr 17, 2026, 03:11 PM UTC
The issue has been identified, and a fix has been successfully applied to the NAM environment. We are actively monitoring the NAM environment to ensure stability. Work is currently underway to apply the fix to the EU environment. Further updates will be shared as progress continues.
- resolved Apr 17, 2026, 03:30 PM UTC
The fix has been applied to the EU environment. Monitoring has verified that all services are operational and no further issues have been detected. This incident is now fully resolved.
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