Revenera incident

Service Disruption – FlexNet Operations Analytics (Production)

Major Resolved View vendor source →

Revenera experienced a major incident on April 17, 2026 affecting FlexNet Operations ALM Producer Portal NAM6 and FlexNet Operations ALM Producer Portal NAM2 and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 01:36 PM UTC
Resolved
Apr 17, 2026, 03:30 PM UTC
Duration
1h 53m
Detected by Pingoru
Apr 17, 2026, 01:36 PM UTC

Affected components

FlexNet Operations ALM Producer Portal NAM6FlexNet Operations ALM Producer Portal NAM2FlexNet Operations ALM Producer Portal EU1FlexNet Operations ALM Producer Portal NAM7FlexNet Operations ALM Producer Portal NAM3FlexNet Operations ALM Producer Portal NAM1FlexNet Operations ALM Producer Portal NAM5FlexNet Operations ALM Producer Portal NAM4FlexNet Operations ALM Producer Portal EU2

Update timeline

  1. investigating Apr 17, 2026, 01:36 PM UTC

    Issue: The FlexNet Operations Analytics service is currently unavailable in the Production environment. Impact: Customers may experience errors when accessing analytics-related functionality via the FlexNet Operations Producer Portal impacting both NAM and EU. Current Status: Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Updates will be shared as more information becomes available.

  2. identified Apr 17, 2026, 03:11 PM UTC

    The issue has been identified, and a fix has been successfully applied to the NAM environment. We are actively monitoring the NAM environment to ensure stability. Work is currently underway to apply the fix to the EU environment. Further updates will be shared as progress continues.

  3. resolved Apr 17, 2026, 03:30 PM UTC

    The fix has been applied to the EU environment. Monitoring has verified that all services are operational and no further issues have been detected. This incident is now fully resolved.