Revenera incident

Email Delivery Issues in FlexNet Operations ALM/LLM in Production (NAM)

Notice Resolved View vendor source →

Revenera experienced a notice incident on December 2, 2025 affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations LLM Production End User Portal NAM and 1 more component, lasting 12h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 07:59 PM UTC
Resolved
Dec 03, 2025, 08:36 AM UTC
Duration
12h 36m
Detected by Pingoru
Dec 02, 2025, 07:59 PM UTC

Affected components

FlexNet Operations ALM End User Portal NAM2FlexNet Operations LLM Production End User Portal NAMFlexNet Operations ALM End User Portal NAM7FlexNet Operations ALM Producer Portal NAM6FlexNet Operations ALM End User Portal NAM3FlexNet Operations ALM End User Portal NAM1FlexNet Operations ALM End User Portal NAM5FlexNet Operations ALM End User Portal NAM4FlexNet Operations ALM Producer Portal NAM2FlexNet Operations LLM Production Producer Portal NAM

Update timeline

  1. investigating Dec 02, 2025, 07:59 PM UTC

    We are experiencing an issue preventing emails from being sent from FlexNet Operations ALM/LLM across all Production (NAM) environments. We are actively working to restore email functionality and will provide an update as soon as more information becomes available. We apologize for the inconvenience.

  2. monitoring Dec 02, 2025, 08:33 PM UTC

    A fix has been implemented and emails have resumed processing. We will continue to monitor the service to ensure all emails processed completely and no further issues occur.

  3. monitoring Dec 03, 2025, 06:27 AM UTC

    We will continue to monitor the service to ensure all emails are processed completely and no further issues occur.

  4. resolved Dec 03, 2025, 08:36 AM UTC

    This incident has been resolved.