Revenera incident
Email Delivery Issues in FlexNet Operations ALM/LLM in Production (NAM)
Resolved after 12 hours 36 minutes, affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations LLM Production End User Portal NAM and 1 more, on December 2, 2025.
We will continue to monitor the service to ensure all emails are processed completely and no further issues occur.
Affected components
Update timeline
- investigating Dec 02, 2025, 07:59 PM UTC
We are experiencing an issue preventing emails from being sent from FlexNet Operations ALM/LLM across all Production (NAM) environments. We are actively working to restore email functionality and will provide an update as soon as more information becomes available. We apologize for the inconvenience.
- monitoring Dec 02, 2025, 08:33 PM UTC
A fix has been implemented and emails have resumed processing. We will continue to monitor the service to ensure all emails processed completely and no further issues occur.
- monitoring Dec 03, 2025, 06:27 AM UTC
We will continue to monitor the service to ensure all emails are processed completely and no further issues occur.
- resolved Dec 03, 2025, 08:36 AM UTC
This incident has been resolved.
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