Revenera incident

FlexNet Operations ALM Outage in UAT NAM

Critical Resolved View vendor source →

Revenera experienced a critical incident on November 13, 2025 affecting FlexNet Operations ALM End User Portal UAT NAM1 and FlexNet Operations ALM End User Portal UAT NAM4 and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 01:58 AM UTC
Resolved
Nov 13, 2025, 04:46 AM UTC
Duration
2h 48m
Detected by Pingoru
Nov 13, 2025, 01:58 AM UTC

Affected components

FlexNet Operations ALM End User Portal UAT NAM1FlexNet Operations ALM End User Portal UAT NAM4FlexNet Operations ALM Producer Portal UAT NAM3FlexNet Operations ALM End User Portal UAT NAM2FlexNet Operations ALM Producer Portal UAT NAM1FlexNet Operations ALM Producer Portal UAT NAM4FlexNet Operations ALM Cloud Device Activation Service UAT NAM3FlexNet Operations ALM Producer Portal UAT NAM2FlexNet Operations ALM Cloud Device Activation Service UAT NAM4FlexNet Operations ALM/LLM Cloud Device Activation Service UAT NAM1

Update timeline

  1. investigating Nov 13, 2025, 01:58 AM UTC

    We are experiencing issues with the FlexNet Operations Cloud ALM application in the NAM region Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

  2. investigating Nov 13, 2025, 02:35 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 13, 2025, 02:41 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 13, 2025, 02:44 AM UTC

    A fix has been implemented, and we’ve verified the service is fully restored. We will continue to monitor the service to ensure ongoing stability.

  5. resolved Nov 13, 2025, 04:46 AM UTC

    This incident has been resolved.