Revenera Outage History

We are experiencing issues with the Revenera Documentation site (https://docs.revenera.com/) resulting in an error page. Our service provider is investigating the cause of the issue and is working to resolve this quickly. We apologize for the inconvenience and ask that you contact Revenera Technical Support if you are in urgent need of product documentation.

Emails sent to Revenera Support using the [email protected] email address are bouncing and not getting through to Revenera. The relevant technical team has been engaged and is investigating. At this time, please use the Support case portal available at https://community.revenera.com/s/support-hub for creating and updating cases instead of sending email.

The license generator service is down, we are actively working to resolve the issue and restore functionality as quickly as possible.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently working to resolve an unscheduled outage affecting the FlexNet Operations LLM UAT Producer Portal and End User Portal applications. This issue is impacting access to the application via both the user interface and web services.

Based on our investigations, the ongoing outage in the FlexNet Operations LLM UAT application is also impacting the Electronic Software Delivery module for FlexNet Operations ALM UAT for NAM1, NAM2, NAM4. Our teams are actively working to resolve this matter, and we will provide further updates as more information becomes available. Thank you for your patience and understanding.

We are currently investigating intermittent connectivity to FlexNet Operations Cloud EU servers. This is affecting production EU1 and EU2 and UAT EU1. We will update as soon as we have more information available.

We are continuing to investigate the problem and also found FlexNet Operations EU2 UAT systems are also include. We will continue to update as information becomes available.

We are continuing to investigate this issue.

The problem has changed to an unscheduled outage for the FlexNet Operations Cloud EU servers. We are working with our service provider to troubleshoot and resolved the problem.

We are currently investigating an issue creating and provisioning Cloud License Servers in the FlexNet Operations LLM UAT application. Customers using the Hosted Servers functionality may also observe issues viewing the page. Note: Clients can still communicate with existing CLS instances. Our teams are actively working on identifying the root cause.

The FlexNet Operations Reporter application is not accessible and is experiencing an outage. Our teams are actively investigating the issue.

The cause of the problem with FlexNet Operations Reporter has yet to be identified. Our team are continuing to investigate and we will update regularly until the problem is resolved.

During the deployment, our FNO services experienced an outage, and users are encountering the error message 'Failure to get a peer from the ring-balancer' when attempting to access the services. We are actively working to resolve the issue and restore functionality as quickly as possible.

We are currently investigating this issue.

Our teams are working on identifying the cause and finding a solution. We’ll share updates as soon as we have more details.

The previously reported FlexNet Operations ALM UAT accessibility issues, affecting UAT NAM 1-3, appears to have resurfaced despite the implemented fix. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available. Thank you for your patience and understanding.

We are continuing to investigate the issue.

We are currently investigating issues accessing the FlexNet Operations ALM UAT environment. This impacts NAM1 and NAM2 customers.

Update: The issue is prevalent for NAM3 UAT also. Our teams are actively working on identifying the root cause and working on restoring the applications.

The Reporter application is inaccessible in Production. We are actively investigating the root cause and will provide an update at the earliest.

We are currently investigating an issue with accessibility to the end user portal for the FlexNet Operations LLM application. We will continue to provide updates on the status

We are currently investigating issues affecting the activation of FlexNet Publisher licenses. Updates will be provided as more information becomes available.

We are currently experiencing issues in our Production environment, and our teams are actively investigating the root cause. The affected includes the FlexNet Operations Producer Portal and the FlexNet Operations End User Portal. .

We are continuing to investigate this issue.

FlexNet Operations ALM/LLM Software Delivery (ESD) is experiencing degraded performance which is delaying uploaded file availability. We are actively working to resolve the issue and will provide updates as more information is available.

We have a workaround in place until we identify a permanent fix. Please reach out to Revenera Support if you continue to experience any issues.

We are still investigating the issue and have observed degraded performance. Please reach out to Revenera Support if you continue to experience any issues.

We are continuing to investigate the issue with the delay in making files available for download. Please reach out to Revenera Support if you are currently experiencing any issues.

We are actively working to address the issue affecting download file availability and appreciate your continued patience. If you urgently require a file to be made available for download, please contact Revenera Technical Support for assistance.

We are experiencing intermittent issues accessing FlexNet Operations LLM in UAT. We are actively investigating the issue.

We are continuing our investigation to identify the root cause.

We are currently investigating this issue.

We are currently experiencing an issue accessing the FlexNet Operations Reporter Module in the Production environment. We are actively investigating the issue.

We are continuing to investigate this issue. Any scheduled reports will work as expected. Customers accessing the Reporter module through the application will continue to experience issues with access.