Revenera Outage History

Started Oct 13, 2026, 02:41 PM UTC· resolved Oct 13, 2026, 06:17 PM UTC

1. investigating Oct 13, 2026, 02:41 PM UTC

   We are currently experiencing an issue with FlexNet Operations ALM Production NAM2. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

2. identified Oct 13, 2026, 03:13 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 13, 2026, 05:28 PM UTC

   A fix has been implemented and we are monitoring the application.

4. resolved Oct 13, 2026, 06:17 PM UTC

   This incident has been resolved.

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Started Oct 01, 2026, 12:28 AM UTC· resolved Oct 01, 2026, 07:40 AM UTC

1. investigating Oct 01, 2026, 12:28 AM UTC

   We are currently experiencing an issue with LLM and ALM-ESD in the UAT (NAM) environments. Functionality impacted by this issue may include, but is not limited to, the following: -LLM UI, Web services -ALM ESD UI, Web Services Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

2. identified Oct 01, 2026, 01:31 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 01, 2026, 01:41 AM UTC

   A fix has been implemented and we are monitoring the application

4. monitoring Oct 01, 2026, 01:41 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Oct 01, 2026, 07:40 AM UTC

   This incident has been resolved.

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Started Sep 30, 2026, 05:00 PM UTC· resolved Oct 01, 2026, 05:33 PM UTC

1. investigating Sep 30, 2026, 05:00 PM UTC

   We are currently experiencing an issue with file download in the UAT NAM environments. Functionality impacted by this issue may include, but is not limited to, the following: - Newly uploaded file download - Old files download Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

2. identified Sep 30, 2026, 06:31 PM UTC

   We have identified the root cause of the issue and a fix will be deployed during the maintenance which is already scheduled for Sep 30, 20:30 - 21:00 PDT.

3. identified Oct 01, 2026, 11:02 AM UTC

   We are still continuing to work on a fix for this issue.

4. monitoring Oct 01, 2026, 01:23 PM UTC

   A fix has been implemented, and we are currently monitoring the system before formally resolving the incident. Please note that files uploaded within the last 48 hours may require additional time to automatically synchronize before they become available for download.

5. resolved Oct 01, 2026, 05:33 PM UTC

   Our monitoring confirms that the service is operating as normal. We are marking this incident as resolved.

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Started Sep 18, 2026, 06:30 AM UTC· resolved Sep 18, 2026, 07:28 AM UTC

1. investigating Sep 18, 2026, 06:30 AM UTC

   We are experiencing issues with the FlexNet Operations LLM application in the UAT NAM, Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

2. monitoring Sep 18, 2026, 06:52 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 18, 2026, 07:28 AM UTC

   This incident has been resolved.

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Started Sep 17, 2026, 12:32 PM UTC· resolved Sep 17, 2026, 04:59 PM UTC

1. investigating Sep 17, 2026, 12:32 PM UTC

   We are experiencing issues with the FlexNet Operations Cloud ALM application in the following UAT NAM1, Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

2. monitoring Sep 17, 2026, 01:05 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 17, 2026, 04:59 PM UTC

   This incident has been resolved.

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Started Sep 16, 2026, 09:59 PM UTC· resolved Sep 17, 2026, 05:58 AM UTC

1. investigating Sep 16, 2026, 09:59 PM UTC

   We are currently experiencing an issue with LLM and ALM-ESD in the Production (NAM) environments. Functionality impacted by this issue may include, but is not limited to, the following: -LLM License Activation and file downloads -ALM ESD file downloads Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

2. monitoring Sep 16, 2026, 10:32 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 17, 2026, 05:58 AM UTC

   This incident has been resolved.

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Started Sep 16, 2026, 09:39 AM UTC· resolved Sep 16, 2026, 10:16 PM UTC

1. identified Sep 16, 2026, 09:39 AM UTC

   We are currently experiencing an issue affecting the Revenera Community site. Due to an ongoing outage impacting a third-party service provider, customers may be unable to access the Revenera Community portal or may experience intermittent and unreliable behaviour. Additionally, customers may be unable to create, update, or interact with support cases through the Community site. Emails sent to [email protected] during this period may not be received or processed until the underlying outage has been resolved. Priority: P3 Restoration Activity: Our technical teams are actively monitoring the situation and working with the third-party provider to track restoration efforts. We will continue to assess customer impact and provide further updates as additional information becomes available.

2. identified Sep 16, 2026, 01:13 PM UTC

   The service provider has successfully validated the fix in a test environment and has begun deploying it across all affected instances. The rollout is progressing on a region-by-region basis, and services are returning to normal in regions where deployment has been completed.

3. resolved Sep 16, 2026, 10:16 PM UTC

   Our service provider has declared the underlying incident resolved following successful mitigation and extended validation. Community remains accessible, and no confirmed ongoing impact has been identified. Monitoring throughout the recovery period has not identified any additional issues. This incident is now considered resolved.

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Started Sep 11, 2026, 08:24 AM UTC· resolved Sep 11, 2026, 11:01 AM UTC

1. investigating Sep 11, 2026, 08:24 AM UTC

   We are currently experiencing an issue with FlexNet Operations ALM Cloud Device Activation Service in the Production (NAM7) environment. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

2. monitoring Sep 11, 2026, 08:44 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 11, 2026, 11:01 AM UTC

   This incident has been resolved.

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Started Sep 08, 2026, 02:28 PM UTC· resolved Sep 08, 2026, 06:47 PM UTC

1. investigating Sep 08, 2026, 02:28 PM UTC

   We are currently experiencing an issue with FlexNet Operations ALM/LLM Cloud Device Activation Service Production NAM2. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

2. investigating Sep 08, 2026, 03:00 PM UTC

   We are continuing to investigate the issue and will provide further updates as soon as more information becomes available.

3. identified Sep 08, 2026, 03:24 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Sep 08, 2026, 03:34 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Sep 08, 2026, 06:47 PM UTC

   We have not seen any recurrence of the problem and and are resolving the incident. Please reach out to our Support team if you are still experiencing any issues.

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Started Aug 26, 2026, 01:42 PM UTC· resolved Aug 26, 2026, 04:32 PM UTC

1. investigating Aug 26, 2026, 01:42 PM UTC

   We are experiencing an intermittent issue with loading FNO Analytics. The following services may be impacted at this time: - FlexNet Operations Analytics We are currently experiencing intermittent issues with FNO Analytics loading and performance. Our investigation indicates this is related to an ongoing service disruption affecting Microsoft Fabric, a third-party vendor service utilized by Revenera. Our team is actively monitoring the situation and working with Microsoft to track the resolution of the underlying issue. During this time, users may experience delays, errors, or intermittent failures when accessing FNO Analytics. For additional information on the vendor service status, please refer to the https://support.fabric.microsoft.com/support/. We will continue to provide updates as more information becomes available.

2. identified Aug 26, 2026, 02:57 PM UTC

   We are following up with our vendor for a confirmed resolution timeline. We will continue to provide updates as more information becomes available. For additional information on the vendor service status, please refer to the Microsoft Fabric Status page

3. monitoring Aug 26, 2026, 03:28 PM UTC

   The issue has been resolved and FNO Analytics is now accessible in the UAT and Production environments. We are currently monitoring our application. Should you continue to experience issues, please contact our Revenera Support Team

4. resolved Aug 26, 2026, 04:32 PM UTC

   This incident has been resolved.

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Started Aug 20, 2026, 01:37 PM UTC· resolved Aug 21, 2026, 04:19 AM UTC

1. investigating Aug 20, 2026, 01:37 PM UTC

   We are experiencing issues with the FlexNet Operations Cloud ALM/LLM Cloud Licensing Service in the following UAT environments: UAT [NAM1] Functionality impacted by this outage includes, but may not be limited to, the following: -Cloud Licensing Service instance creation and provisioning -License activation from Cloud License Servers -View latest served device usage Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

2. investigating Aug 20, 2026, 04:52 PM UTC

   We are continuing to investigate the cause of the issue and will keep you informed as we make progress toward full resolution.

3. identified Aug 20, 2026, 04:53 PM UTC

   The issue has been identified and a fix is being implemented.

4. identified Aug 20, 2026, 07:56 PM UTC

   We are continuing to work on a fix for this issue.

5. monitoring Aug 20, 2026, 08:35 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Aug 21, 2026, 04:19 AM UTC

   This incident has been resolved.

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Started Aug 17, 2026, 06:08 AM UTC· resolved Aug 17, 2026, 09:23 AM UTC

1. investigating Aug 17, 2026, 06:08 AM UTC

   We are currently investigating this issue.

2. identified Aug 17, 2026, 06:33 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Aug 17, 2026, 07:15 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 17, 2026, 09:23 AM UTC

   This incident has been resolved.

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Started Aug 13, 2026, 10:04 PM UTC· resolved Aug 14, 2026, 01:20 AM UTC

1. investigating Aug 13, 2026, 10:04 PM UTC

   We are currently experiencing an issue with Device activation service in the Production NAM 2 environment. Currently device creation or Device activation from the UI or APIs failing with 404 error. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

2. monitoring Aug 13, 2026, 11:13 PM UTC

   Performance appears to now be back to normal levels. We are monitoring to ensure performance remains steady.

3. resolved Aug 14, 2026, 01:20 AM UTC

   This incident has been resolved.

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Started Aug 12, 2026, 03:49 PM UTC· resolved Aug 17, 2026, 08:40 PM UTC

1. investigating Aug 12, 2026, 03:49 PM UTC

   We are currently experiencing issues with the Revenera Documentation site (https://docs.revenera.com/) that may result in intermittent access or difficulty loading documentation for some users. Our IT team is actively investigating the issue and working to restore consistent access. We will provide updates as more information becomes available. If you are in urgent need of Revenera product documentation, please contact Revenera Technical Support for assistance.

2. resolved Aug 17, 2026, 08:40 PM UTC

   This incident is resolved. If you encounter issues accessing Revenera product documentation, please contact Revenera Technical Support for assistance.

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Started Jul 27, 2026, 02:33 PM UTC· resolved Aug 05, 2026, 05:35 AM UTC

1. investigating Jul 27, 2026, 02:33 PM UTC

   We are currently experiencing an issue affecting the Usage Intelligence Custom Events functionality, specifically the Recent Custom Events view and Custom Events Archive downloads. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available.

2. identified Jul 27, 2026, 05:16 PM UTC

   The issue affecting the Recent Custom Events view and the ability to download Custom Event Archives has been resolved. While data collection remains unaffected, the generation of Custom Event Archives has been temporarily paused until we've completed server enhancements. We will provide an update once these enhancements are complete and archive generation has resumed.

3. identified Jul 28, 2026, 04:56 PM UTC

   We are continuing to work on the server enhancements and will share additional information as it becomes available.

4. resolved Aug 05, 2026, 05:35 AM UTC

   The team has resolved the issue and restored all affected services. All services continue to perform as expected, and the environment remains stable. If you encounter any issues, please contact Revenera Technical Support for assistance.

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Started Jul 22, 2026, 03:54 PM UTC· resolved Jul 22, 2026, 10:26 PM UTC

1. investigating Jul 22, 2026, 03:54 PM UTC

   We are currently investigating this issue.

2. investigating Jul 22, 2026, 04:06 PM UTC

   We are continuing to investigate this issue.

3. investigating Jul 22, 2026, 05:27 PM UTC

   We are continuing to investigate this issue. We will provide further updates as soon as additional information becomes available. Thank you for your patience and understanding.

4. monitoring Jul 22, 2026, 06:52 PM UTC

   We believe we have resolved the issue and are now monitoring. We will provide updates as soon as more information is available.

5. resolved Jul 22, 2026, 10:26 PM UTC

   Our monitoring has not found any signs of the issue and we believe it is now resolved.

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Started May 27, 2026, 06:37 AM UTC· resolved May 27, 2026, 10:34 AM UTC

1. investigating May 27, 2026, 06:37 AM UTC

   We are actively working with our vendor to restore email functionality and will provide an update as soon as more information becomes available. We apologise for the inconvenience.

2. monitoring May 27, 2026, 07:46 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 27, 2026, 10:34 AM UTC

   This incident has been resolved.

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Started Apr 22, 2026, 10:57 AM UTC· resolved Apr 22, 2026, 06:20 PM UTC

1. investigating Apr 22, 2026, 10:57 AM UTC

   We are currently investigating an issue with scheduled report delivery. As a temporary workaround, customers may manually generate the reports until the issue is resolved.

2. identified Apr 22, 2026, 12:24 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 22, 2026, 12:48 PM UTC

   A fix has been implemented and our initial monitoring shows scheduled reports are being sent out. We are monitoring the application to ensure the fix remains stable.

4. resolved Apr 22, 2026, 06:20 PM UTC

   This incident has been resolved.

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Started Apr 17, 2026, 01:36 PM UTC· resolved Apr 17, 2026, 03:30 PM UTC

1. investigating Apr 17, 2026, 01:36 PM UTC

   Issue: The FlexNet Operations Analytics service is currently unavailable in the Production environment. Impact: Customers may experience errors when accessing analytics-related functionality via the FlexNet Operations Producer Portal impacting both NAM and EU. Current Status: Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Updates will be shared as more information becomes available.

2. identified Apr 17, 2026, 03:11 PM UTC

   The issue has been identified, and a fix has been successfully applied to the NAM environment. We are actively monitoring the NAM environment to ensure stability. Work is currently underway to apply the fix to the EU environment. Further updates will be shared as progress continues.

3. resolved Apr 17, 2026, 03:30 PM UTC

   The fix has been applied to the EU environment. Monitoring has verified that all services are operational and no further issues have been detected. This incident is now fully resolved.

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Started Apr 16, 2026, 04:44 PM UTC· resolved Apr 20, 2026, 02:11 PM UTC

1. identified Apr 16, 2026, 04:44 PM UTC

   Update: Clarification on Scope of UTF‑8 Character Impact In addition to email‑related issues previously reported, some customers may experience issues when creating users or accounts with non‑English (UTF‑8) characters via the application user interface. Specifically: - The issue only impacts users and accounts created or edited via the UI. - API‑based creation and updates are not affected. - Records created via the UI with non‑English characters may display incorrectly. - Data exports or extracts that include these UI‑created records may contain corrupted character data. The fix currently being prepared for deployment will prevent new occurrences of this issue. However, downstream processing of data that was already created with corrupted characters will not automatically correct that data, and any previously corrupted values in extracts will persist unless the source records are updated after the fix is applied. Next Steps: - The validated fix corrects character handling across email processing, account and user creation. - Deployment remains the top priority due to business and data integrity impact. - We will update this status page once deployment is complete. Workarounds: Until the fix is deployed, customers are advised to: - Avoid using non‑English characters when creating or modifying email templates, users or accounts through the UI, where possible. - Use API‑based processes if UTF‑8 characters are required. We recognize the impact this has caused and appreciate your patience as we work to fully resolve the issue.

2. identified Apr 16, 2026, 06:15 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Apr 17, 2026, 04:07 PM UTC

   Fix Deployed to User Acceptance Testing (UAT) The fix addressing the UTF‑8 character handling issue has now been successfully deployed to the User Acceptance Testing (UAT) environment. Our validation and functional testing in UAT have completed successfully. We are currently monitoring the behavior of the fix in this environment to ensure stability and confirm there are no unintended side effects. Next Steps Continued monitoring in the UAT environment is in progress. Pending final verification, we are planning a production deployment on Monday, April 20. We will update this status page once the fix is deployed to Production or if timelines change. Important Note As previously communicated, this fix prevents new occurrences of UTF‑8 character corruption. Any data that was already created with corrupted characters prior to the fix will not be automatically corrected and will require updates to the source records after deployment. We appreciate your patience and will continue to share updates as we move toward full resolution.

4. monitoring Apr 20, 2026, 10:01 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Apr 20, 2026, 02:11 PM UTC

   This incident has been resolved.

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Started Apr 09, 2026, 01:30 PM UTC· resolved Apr 09, 2026, 04:51 PM UTC

1. investigating Apr 09, 2026, 01:30 PM UTC

   We are currently experiencing data refresh delays, resulting in Reporter not displaying the latest data in the following environments: -All Reporter data in FlexNet Operations LLM Production -Software Delivery (Download Universe) Reporter data in FlexNet Operations ALM Production Note: Non-Software Delivery in FlexNet Operations ALM is unaffected by the data refresh delay. We are actively working to address the issue and will provide updates when more information becomes available. If you have any questions, please submit a ticket with Revenera Technical Support.

2. resolved Apr 09, 2026, 04:51 PM UTC

   The Reporter data refresh has completed successfully.

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Started Apr 02, 2026, 02:41 PM UTC· resolved Apr 02, 2026, 05:12 PM UTC

1. monitoring Apr 02, 2026, 02:41 PM UTC

   We experienced intermittent access issues in the FlexNet Operations ALM/LLM Production (NAM) environment that affected access to the ALM/LLM portals. The issue has been resolved, and we are monitoring to ensure continued stability.

2. resolved Apr 02, 2026, 05:12 PM UTC

   FlexNet Operations ALM/LLM remains stable in the Production (NAM) environments, and no further issues have been observed. This incident is now resolved. If you experience any issues, please open a support ticket with Revenera Technical Support.

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Started Mar 23, 2026, 06:09 PM UTC· resolved Mar 23, 2026, 09:16 PM UTC

1. investigating Mar 23, 2026, 06:09 PM UTC

   We are experiencing issues with the FlexNet Operations Cloud ALM/LLM Device Activation Service in the Production environments NAM2. Functionality impacted by this outage includes, but may not be limited to, the following: -Device creation and activation -View device or device related details -Device lifecycle activities Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

2. monitoring Mar 23, 2026, 06:49 PM UTC

   Our team has identified the cause of the issue and a fix has been implemented. We have verified the service is fully restored. We will continue to monitor the service to ensure ongoing stability.

3. resolved Mar 23, 2026, 09:16 PM UTC

   Our monitoring confirms that the service is operating as normal. We are marking this incident as resolved.

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Started Jan 22, 2026, 06:35 PM UTC· resolved Jan 22, 2026, 11:51 PM UTC

1. investigating Jan 22, 2026, 06:35 PM UTC

   We are experiencing issues with the FlexNet Operations Cloud ALM application and FlexNet Operations ALM/LLM Cloud Licensing Service. Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

2. investigating Jan 22, 2026, 07:11 PM UTC

   We are continuing to investigate this issue.

3. identified Jan 22, 2026, 07:45 PM UTC

   Our team has identified the cause of the issue and the potential solution. We are working to deploy and validate the fix in the affected environments. We will update the status based on the results.

4. monitoring Jan 22, 2026, 07:57 PM UTC

   A fix has been implemented, and we’ve verified the service is fully restored. We will continue to monitor the service to ensure ongoing stability.

5. resolved Jan 22, 2026, 11:51 PM UTC

   Our monitoring confirms that the service is operating as normal. We are marking this incident as resolved.

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Started Jan 02, 2026, 04:56 PM UTC· resolved Jan 13, 2026, 04:14 PM UTC

1. investigating Jan 02, 2026, 04:56 PM UTC

   We are currently experiencing degraded performance with Revenera Usage Intelligence services due to an issue with our service provider. Our team is actively working to resolve this and restore full functionality as quickly as possible. We appreciate your patience and will provide updates as they become available. Services affected: -Analytics Dashboard (analytics.revenera.com) -Web Reporting APIs (analytics-api.revenera.com) Services unaffected: -Collection of usage data from installations via SDK call-home

2. identified Jan 05, 2026, 05:15 PM UTC

   We’ve identified a potential fix for the issue and are currently implementing it. Our team is actively working to resolve the problem and will provide another update once the fix has been fully applied and verified. Thank you for your patience.

3. identified Jan 06, 2026, 07:05 PM UTC

   Our team continues to work diligently to implement the identified fix and making progress toward full resolution. We’ll continue to share updates as work advances. Thank you for your continued patience.

4. monitoring Jan 08, 2026, 03:18 PM UTC

   A fix has been deployed and all affected services are operational. We will continue to monitoring these services for any issues.

5. resolved Jan 13, 2026, 04:14 PM UTC

   Monitoring has verified that all services are operational and no further issues have been detected. This incident is now fully resolved.

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