Pendo Outage History

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There were 5 Pendo outages since February 5, 2026 totaling 90h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pendo.io

Minor April 13, 2026

Event Processing Delayed in US environment

Detected by Pingoru
Apr 13, 2026, 09:31 PM UTC
Resolved
Apr 14, 2026, 06:39 AM UTC
Duration
9h 8m
Affected: Analytics - Data Processing
Timeline · 4 updates
  1. investigating Apr 13, 2026, 09:31 PM UTC

    We are currently investigating an issue where event processing is delayed for a subset of customers. Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service. We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.

  2. identified Apr 13, 2026, 11:16 PM UTC

    The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.

  3. identified Apr 14, 2026, 06:39 AM UTC

    The issue causing delays in event processing has been fully resolved.

  4. resolved Apr 14, 2026, 06:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026

Issues with Editing Existing Segments

Detected by Pingoru
Mar 18, 2026, 12:50 PM UTC
Resolved
Mar 18, 2026, 01:05 PM UTC
Duration
15m
Affected: Pendo UI
Timeline · 3 updates
  1. investigating Mar 18, 2026, 12:50 PM UTC

    We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently. As a workaround, cloning and existing segment or creating new segments works as expected. Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience this may cause.

  2. identified Mar 18, 2026, 01:02 PM UTC

    We have identified the cause of an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. Impact has been narrowed to US region only. We are currently working to roll out a fix. As a workaround, cloning and existing segment or creating new segments works as expected.

  3. resolved Mar 18, 2026, 01:05 PM UTC

    We are happy to report that the issue preventing users in our US region from editing existing segments has been fully resolved. All systems are now operating normally, and you can once again edit and manage all of your segments without error. We apologize for the disruption this may have caused and appreciate your patience as we worked to implement a fix.

Read the full incident report →

Minor March 12, 2026

Send Update Shows No Recipients in Pendo Listen

Detected by Pingoru
Mar 12, 2026, 02:49 PM UTC
Resolved
Mar 12, 2026, 06:07 PM UTC
Duration
3h 17m
Affected: Feedback UIFeedback UIFeedback UI
Timeline · 3 updates
  1. investigating Mar 12, 2026, 02:49 PM UTC

    We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.

  2. identified Mar 12, 2026, 03:28 PM UTC

    We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.

  3. resolved Mar 12, 2026, 06:07 PM UTC

    Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.

Read the full incident report →

Major February 5, 2026

Investigating Issues with Guides and Resource Center

Detected by Pingoru
Feb 05, 2026, 12:21 PM UTC
Resolved
Feb 08, 2026, 02:57 PM UTC
Duration
3d 2h
Affected: Pendo UIPendo UIPendo UIPendo UIPendo UIResource CenterResource CenterResource CenterResource CenterResource Center
Timeline · 10 updates
  1. investigating Feb 05, 2026, 12:21 PM UTC

    We are investigating a potential issue affecting Guides and the Resource Center. Some users may notice unexpected behavior with Guide statuses (Draft, Staging, Production) and may be unable to view or edit the Resource Center modules. We are working to understand the scope and impact and will share updates as we learn more.

  2. investigating Feb 05, 2026, 01:25 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 05, 2026, 02:04 PM UTC

    Our teams are in deep-dive mode and still investigating.

  4. investigating Feb 05, 2026, 02:43 PM UTC

    We are continuing to investigate this issue.

  5. investigating Feb 05, 2026, 04:00 PM UTC

    Our investigation into the root cause of this issue is ongoing.

  6. investigating Feb 05, 2026, 05:21 PM UTC

    Our team is still actively investigating and is drawing closer to remediation.

  7. investigating Feb 05, 2026, 07:01 PM UTC

    We are continuing to work through resolving and remediating this issue.

  8. investigating Feb 05, 2026, 09:42 PM UTC

    Our investigation is still ongoing.

  9. monitoring Feb 05, 2026, 11:35 PM UTC

    We have rolled out a fix for an issue impacting Resource Center Guide Modules where guide module changes could not be accessed via the VDS or edited. As part of this fix, we did not automatically apply Resource Center state changes made after February 4 at 4:00 PM, to avoid making assumptions about intended configurations. Customers who updated Resource Center states after this time will need to re-publish their Resource Center from Draft to Production to ensure their desired configuration is reflected. We will continue to monitor the situation. Additionally, as an extra precaution our team will be conducting a full review of guide statuses to ensure all guides reflect their intended state and content. We do not expect further impact, but will provide updates if anything unexpected is identified. We will continue to monitor closely and provide updates if needed.

  10. resolved Feb 08, 2026, 02:57 PM UTC

    After monitoring guide and resource center behavior and conducting a review of all guide statuses, we consider this issue fully resolved.

Read the full incident report →

Critical February 5, 2026

Guides using segments are non-operational in Production and Staging Environments

Detected by Pingoru
Feb 05, 2026, 01:20 AM UTC
Resolved
Feb 05, 2026, 04:45 AM UTC
Duration
3h 25m
Affected: Guide DeliverabilityGuide DeliverabilityGuide DeliverabilityGuide DeliverabilityGuide DeliverabilityGuide DesignerGuide DesignerGuide DesignerGuide DesignerGuide DesignerMobile GuidesMobile GuidesMobile GuidesMobile GuidesMobile Analytics
Timeline · 9 updates
  1. investigating Feb 04, 2026, 09:48 PM UTC

    Our team is currently investigating an issue impacting guides created in the Visual Design Studio. Some users may be unable to launch existing guides in the UI, and blank steps may appear in the designer. Guides that are affected will also be unavailable in Production and Staging environments. When launching the Visual Design Studio, the experience may time out or fail entirely, and all guide steps may be missing, with related errors appearing in the browser console.

  2. investigating Feb 04, 2026, 11:30 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 04, 2026, 11:40 PM UTC

    We have identified the issue and are actively testing a fix to both rendering guides in production and staging as well as restore user access to the Visual Design Studio.

  4. identified Feb 05, 2026, 12:13 AM UTC

    Our team is currently in the final stages of validating our fix and are hopeful to have resolution shortly.

  5. identified Feb 05, 2026, 12:44 AM UTC

    We are continuing to validate our final testing and will have an update as soon as possible.

  6. identified Feb 05, 2026, 01:20 AM UTC

    The majority of impacted guides have been restored to their expected state with the Visual Designer Studio loading and functioning. However, a small subset of guides (about 2%) remains impacted, and guides within Resource Center Guide Modules are still experiencing issues. Our team is actively working on these remaining guides as well as resolving the Resource Center Guide Module issue. We’ll continue to provide updates as progress is made.

  7. identified Feb 05, 2026, 01:54 AM UTC

    Guide deliverability and functionality have been fully restored with the exception of Resource Center Guide Modules. All other guides are loading and functioning as expected across environments. We are continuing to work on an issue impacting Resource Center Guide Modules, which remain nonfunctional at this time. Our team is actively addressing this and will provide further updates as progress is made.

  8. identified Feb 05, 2026, 02:17 AM UTC

    Guide functionality and deliverability have been restored, with the exception of accessing Resource Center Guide Modules. As part of the restoration process, impacted guides were temporarily moved to a Draft state. Our team is actively working to return these guides to their previous status where applicable. No guide content was lost. We are continuing to work on resolving the Resource Center Guide Module issue and will provide further updates as progress is made.

  9. resolved Feb 05, 2026, 04:45 AM UTC

    Guide functionality and deliverability have been fully restored. All guides that were temporarily moved to a Draft state have now been returned to their previous status. We believe Resource Center Guide Modules were not impacted in Production or Staging environments. An issue impacting the ability to edit some guides within RC Guide Modules while in Draft state was identified and is being addressed separately. Some guides may appear to still be in a Draft state due to browser caching. Logging out and back into Pendo will refresh the UI and reflect the correct guide status. This incident is now resolved.

Read the full incident report →

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