Pendo Outage History
Pendo is up right nowPingoru has recorded 50 incidents for Pendo: 25 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 9 of 720 (1%) |
| May 2026 | 8 | 115 of 744 (15%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 4 | 31 of 744 (4%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 5 of 720 (1%) |
| October 2026 | 2 | 14 of 589 (2%) |
Incidents, newest first
Minor October 7, 2025 Degraded Search Performance in Listen Product 3h 57m Other, Other, Other, Other and 1 more
Started Oct 07, 2025, 02:10 PM UTC· resolved Oct 07, 2025, 06:07 PM UTC
- identified Oct 07, 2025, 02:10 PM UTC
At around 9:40am Eastern Time, Pendo began experiencing degraded performance in our search function across our Listen products (Feedback, Ideas, etc.). We identified the issue around 10:05am Eastern Time and are in the process of remediating the issue.
- monitoring Oct 07, 2025, 02:42 PM UTC
The search function issue impacting our Listen product has been resolved across all regions. We are currently reviewing any Listen data that was created or edited during this time frame to ensure it indexes as expected.
- resolved Oct 07, 2025, 06:07 PM UTC
This issue has been fully resolved.
Notice July 18, 2025 Possible authentication issues 2h 11m Other
Started Jul 18, 2025, 04:17 PM UTC· resolved Jul 18, 2025, 06:29 PM UTC
- investigating Jul 18, 2025, 04:17 PM UTC
Pendo is experiencing login/authentication issues due to a service interruption with our cloud provider.
- resolved Jul 18, 2025, 06:29 PM UTC
This has been resolved.
Major June 19, 2025 Classic/Legacy Feedback in The US Server is Down 26m Feedback API
Started Jun 19, 2025, 08:54 AM UTC· resolved Jun 19, 2025, 09:21 AM UTC
- investigating Jun 19, 2025, 08:54 AM UTC
We are currently investigating the issue. We had a scheduled maintenance window for Feedback in the US this morning. The upgrade started at around 7 a.m. GMT, but the maintenance is taking longer than expected, and the operation cannot resume. We are contacting Google Cloud Support to help us unblock the operation and restart the maintenance.
- resolved Jun 19, 2025, 09:21 AM UTC
This incident has been resolved.
Major June 17, 2025 NPS Email Backup disabled in US region 1d 2h NPS Email
Started Jun 17, 2025, 01:21 PM UTC· resolved Jun 18, 2025, 04:17 PM UTC
- identified Jun 17, 2025, 01:21 PM UTC
At approximately 7:25 AM UTC time, our email backup system for delivering emails for NPS was disabled in our US region. We have identified the root cause and are currently working to remediate the issue.
- resolved Jun 18, 2025, 04:17 PM UTC
NPS emails have been re-enabled for the US region and the root issue causing the outage has been fully resolved. All emails that should have gone out during the outage will be released by end of the day Eastern Time.
Notice June 12, 2025 Outage preventing the Pendo application from loading and collecting data 3d 17h Pendo UI, API, NPS, NPS Email and 12 more
Started Jun 12, 2025, 06:25 PM UTC· resolved Jun 16, 2025, 11:57 AM UTC
- investigating Jun 12, 2025, 06:25 PM UTC
There is an outage with our hosting provider that is causing Pendo not to load or collect data. We are currently investigating the scope of this issue and will update the status as we receive more information.
- investigating Jun 12, 2025, 06:43 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 06:53 PM UTC
We are continuing to investigate this issue.
- identified Jun 12, 2025, 08:00 PM UTC
Our host provider has begun to restore services. Pendo's EU, Japan, Australia and US1 environments are operational, but app.pendo.io is still down at this time. We will update the status as we receive more information.
- monitoring Jun 12, 2025, 08:33 PM UTC
Our host provider has restored services and the Pendo application is operational. Data processing from the outage is still in process. We will continue to monitor and update when data processing is complete.
- monitoring Jun 16, 2025, 11:56 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 16, 2025, 11:57 AM UTC
This has been resolved.
Major June 10, 2025 Possible slowness and Visual Design Studio crashing when creating Guides in Pendo 1h 25m Guide Designer
Started Jun 10, 2025, 01:56 PM UTC· resolved Jun 10, 2025, 03:22 PM UTC
- investigating Jun 10, 2025, 01:56 PM UTC
We are currently investigating this issue and will update as more information becomes available.
- resolved Jun 10, 2025, 03:22 PM UTC
This has been resolved.
Major May 31, 2025 Feedback Email Disabled in US Region 13h 35m Feedback API
Started May 31, 2025, 12:56 AM UTC· resolved May 31, 2025, 02:31 PM UTC
- investigating May 31, 2025, 12:56 AM UTC
We are currently investigating an issue disabling Pendo Legacy Feedback Email. That outage is specific to our US Region.
- monitoring May 31, 2025, 03:21 AM UTC
We have identified the issue, re-enabled Pendo Legacy Feedback email, and are currently continuing to monitor the situation.
- resolved May 31, 2025, 02:31 PM UTC
After a period of monitoring, we consider this issue fully resolved
Major May 7, 2025 Pendo application and CNAME guide delivery outage in EU region 3h 4m Pendo UI, Guide Deliverability
Started May 07, 2025, 01:28 PM UTC· resolved May 07, 2025, 04:33 PM UTC
- monitoring May 07, 2025, 01:28 PM UTC
At 12:02 UTC (14:02 CET / 8:02 ET), Pendo released an update to our EU region that caused the app to crash for all customers in that region. Around 12:30 UTC, our application crashed for users in the EU region and service was restored by 13:00 UTC. There was no impact to data collection. However, for our customers using our CNAME product in the EU region, there was a guides outage for approximately 30 minutes. Those services have been restored as of 13:00 UTC and we are currently monitoring behavior.
- resolved May 07, 2025, 04:33 PM UTC
This incident has been resolved.
Major May 7, 2025 Action Required Regarding Pendo Mobile SDK 3.7.0.9285 and App Store Submissions 1h 40m Other
Started May 07, 2025, 09:12 AM UTC· resolved May 07, 2025, 10:53 AM UTC
- identified May 07, 2025, 09:12 AM UTC
We have identified an issue with our latest Pendo mobile SDK version 3.7.0.9285 for iOS that will cause applications to be rejected upon submission to Apple's App Store. Our team has identified the issue and is working diligently to fix it. To resolve this issue, we are preparing a new version of the Pendo mobile SDK, version 3.7.0.9334. We expect to release this new version by the end of the business day (EOD EST) today, May 7, 2025. Guidelines: * If you must submit an update before SDK version 3.7.0.9334 is released (expected EOD EST today), use SDK version 3.6.0 instead. * If possible, wait for SDK 3.7.0.9334 and upgrade to it before submitting. * If your app with SDK 3.7.0.9285 is in review or was rejected, resubmit using either SDK 3.6.0 or wait for 3.7.0.9334. Note: This issue only affects App Store submissions; SDK 3.7.0.9285 is otherwise fully functional.
- resolved May 07, 2025, 10:53 AM UTC
Hotfix released: iOS Native SDK 3.7.0.9334 released and verified Maui plugin 3.7.0.9335 released and verified Xamarin Forms plugin 3.7.0.9335 released and verified
Minor April 10, 2025 Account Metadata Not Showing in UI 4h 26m Pendo UI
Started Apr 10, 2025, 02:12 PM UTC· resolved Apr 10, 2025, 06:38 PM UTC
- identified Apr 10, 2025, 02:12 PM UTC
We have identified an issue where the account metadata you would expect to see on the "Account Details" page is not showing; the workaround is to create a report or add columns to the "Account Overview" page. This does not impact data capture.
- resolved Apr 10, 2025, 06:38 PM UTC
This incident has been resolved.
Minor March 31, 2025 Possible guide targeting delay 1h 6m Guide Targeting
Started Mar 31, 2025, 07:33 PM UTC· resolved Mar 31, 2025, 08:39 PM UTC
- identified Mar 31, 2025, 07:33 PM UTC
At 1:40 PM ET, Pendo experienced a data ingestion issue resulting in a delay of processing new events, which could be causing delays in guide targeting. We are currently working to process the backlog of delayed events.
- resolved Mar 31, 2025, 08:39 PM UTC
This incident has been resolved.
Major February 3, 2025 Pendo Feedback: Partial Front End Outage 20m Feedback UI
Started Feb 03, 2025, 03:10 PM UTC· resolved Feb 03, 2025, 03:30 PM UTC
- investigating Feb 03, 2025, 03:10 PM UTC
We are currently investigating issues with the front end of Pendo Feedback.
- resolved Feb 03, 2025, 03:30 PM UTC
This incident has been resolved.
Minor January 8, 2025 Known infrastructure issue causing dropped events in Pendo 2d 2h API, Guide Targeting, Analytics - Data Collection, Analytics - Data Processing and 1 more
Started Jan 08, 2025, 03:45 PM UTC· resolved Jan 10, 2025, 06:25 PM UTC
- monitoring Jan 08, 2025, 04:40 PM UTC
From approximately 10:15am - 10:35am EST, Pendo dropped all events due to an infrastructure issue with our cloud provider. During the outage, Pendo experienced degraded data performance impacting backend services and consequently analytic latency. While guide delivery remained functional, guide targeting could have been impacted by the event ingestion failures. All data except server-side track events and session replay events during that time frame are being recovered. We are continuing to monitor this situation with our cloud provider. If you have questions about this incident, please open a ticket with our Technical Support team.
- resolved Jan 10, 2025, 06:25 PM UTC
This incident has been resolved.