Pendo incident
Guide display disruption affecting the beta Web SDK
Pendo experienced a notice incident on July 14, 2026 affecting Guide Deliverability and Guide Deliverability and 1 more component, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 12:56 PM UTC
We are investigating a disruption affecting how Pendo guides display for customers using the beta version of the Pendo Web SDK (2.333.0). Customers on the stable Web SDK are not affected. Our team is actively investigating and further updates will follow.
- identified Jul 14, 2026, 01:19 PM UTC
We have identified the behavior affecting Pendo guides on the beta version of the Pendo Web SDK (2.333.0), where guides may prevent interaction with the underlying page. We are deploying a change to restore normal behavior. Customers on the stable Web SDK are not affected. Further updates will follow.
- monitoring Jul 14, 2026, 02:14 PM UTC
We have deployed a change to restore normal guide behavior on the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. We are monitoring to confirm full recovery and will follow up once resolution is confirmed.
- resolved Jul 14, 2026, 03:53 PM UTC
This disruption has been fully resolved. The Stable Web SDK was not impacted at any point. Thank you for your patience.