Pendo experienced a critical incident on May 19, 2026 affecting Guide Deliverability, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Guide Deliverability
Update timeline
- investigating May 19, 2026, 04:50 PM UTC
We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.
- investigating May 19, 2026, 05:27 PM UTC
We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.
- monitoring May 19, 2026, 05:33 PM UTC
Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.
- resolved May 19, 2026, 07:06 PM UTC
This incident has now been fully resolved.