Pendo incident
Pendo Chatbot not operational in the Resource Center
Pendo experienced a major incident on January 9, 2026 affecting Other and Other and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
OtherOtherOtherOther
Update timeline
- investigating Jan 09, 2026, 08:46 PM UTC
Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new Thank you for your patience!
- resolved Jan 09, 2026, 09:18 PM UTC
The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.