Resolved after 31 minutes, affecting Other and Other and 1 more, on January 9, 2026.
The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.
Affected components
Update timeline
- investigating Jan 09, 2026, 08:46 PM UTC
Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new Thank you for your patience!
- resolved Jan 09, 2026, 09:18 PM UTC
The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.
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