Pendo incident

Guide Targeting and Conversational AI Guide Editor Disruption

Notice Resolved View vendor source →

Pendo experienced a notice incident on June 4, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 05:00 PM UTC
Resolved
Jun 04, 2026, 05:00 PM UTC
Duration
—
Detected by Pingoru
Jun 04, 2026, 05:00 PM UTC

Update timeline

  1. resolved Jun 15, 2026, 07:56 PM UTC

    Between June 3, 2026 and June 4, 2026, some customers experienced two related issues affecting in-app guides on the Pendo platform (pendo.io environment): Guide Targeting Disruption: Guides that used negated, nested segment rules ("Segment is not equal to...") were incorrectly evaluated due to a segment flag processing bug. Affected guides may have failed to display to intended audiences during this window. Conversational AI Guide Editor Unavailable: The Conversational AI interface within the guide editor ("Edit in Pendo") was inaccessible.