Pendo experienced a minor incident on April 13, 2026 affecting Analytics - Data Processing, lasting 9h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Analytics - Data Processing
Update timeline
- investigating Apr 13, 2026, 09:31 PM UTC
We are currently investigating an issue where event processing is delayed for a subset of customers. Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service. We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.
- identified Apr 13, 2026, 11:16 PM UTC
The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.
- identified Apr 14, 2026, 06:39 AM UTC
The issue causing delays in event processing has been fully resolved.
- resolved Apr 14, 2026, 06:39 AM UTC
This incident has been resolved.