Pendo incident

Send Update Shows No Recipients in Pendo Listen

Minor Resolved View vendor source →
Started
Mar 12, 2026, 02:49 PM UTC
Resolved
Mar 12, 2026, 06:07 PM UTC
Duration
3h 17m
Detected by Pingoru
Mar 12, 2026, 02:49 PM UTC

Affected components

Feedback UIFeedback UIFeedback UI

Update timeline

  1. investigating Mar 12, 2026, 02:49 PM UTC

    We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.

  2. identified Mar 12, 2026, 03:28 PM UTC

    We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.

  3. resolved Mar 12, 2026, 06:07 PM UTC

    Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.

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