Resolved after 3 hours 17 minutes, affecting Feedback UI and Feedback UI and 1 more, on March 12, 2026.
Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.
Affected components
Update timeline
- investigating Mar 12, 2026, 02:49 PM UTC
We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.
- identified Mar 12, 2026, 03:28 PM UTC
We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.
- resolved Mar 12, 2026, 06:07 PM UTC
Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.
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