Pendo experienced a major incident on July 2, 2026 affecting Other, lasting 21h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 02, 2026, 03:47 PM UTC
We have identified a disruption affecting multiple DataSync destinations. Customers with DataSync destinations configured may be experiencing delivery failures and may have received automated destination-failure notification emails from Pendo. Our engineering team is actively working to restore connectivity across affected destinations. If you received a destination-failure notification email, no action is required from you at this time. We will provide updated guidance if steps are needed on your end.
- monitoring Jul 02, 2026, 09:40 PM UTC
We have restored connectivity across all affected Data Sync destinations. No further action is required from you. Recurring exports are queued and processing. Some delays in delivery may persist through the weekend, but will not result in destinations being automatically disabled. The backfill of any missing data from the disruption window is planned for early next week to avoid any impact to ongoing processing and delivery. We will post another update once the backfill is complete.
- resolved Jul 03, 2026, 01:08 PM UTC
This incident has been resolved.