Pendo experienced a minor incident on July 10, 2026 affecting Guide Targeting and Analytics - Data Processing and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 10, 2026, 10:58 AM UTC
This morning we experience delays in processing of incoming events. While no events were lost during this time, the delays could have impacted the targeting of guides which rely on page and feature views for eligibility. At this time, we are back to normal processing latency for 90% of customers, and should soon catch up for the rest.
- monitoring Jul 10, 2026, 11:08 AM UTC
All events other than session replay events are back to normal processing latency. We are continuing to make progress on the session replay event backlog.
- monitoring Jul 10, 2026, 11:13 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 10, 2026, 12:35 PM UTC
All event processing delays have been caught up. This incident is resolved.