Pendo incident

Some Customers Unable to Connect to Pendo MCP

Minor Vendor's status page →

Resolved after 12 hours 29 minutes, affecting MCP and MCP, on October 1, 2026.

investigating Oct 01, 2026, 09:56 PM UTC

We are continuing to investigate the cause of this disruption.

Started
Oct 01, 2026, 08:49 PM UTC
Resolved
Oct 02, 2026, 09:19 AM UTC
Duration
12h 29m
Detected by Pingoru
Oct 01, 2026, 08:49 PM UTC

Affected components

MCPMCP

Update timeline

  1. investigating Oct 01, 2026, 08:49 PM UTC

    Some customers are experiencing authentication errors when connecting to the Pendo MCP, which prevents the connection from being established. Our team is actively investigating to determine cause of this disruption. Existing MCP connections will continue to work until session expiration.

  2. investigating Oct 01, 2026, 09:56 PM UTC

    We are continuing to investigate the cause of this disruption.

  3. resolved Oct 02, 2026, 09:19 AM UTC

    This incident has been resolved.

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