Pendo experienced a minor incident on July 27, 2026 affecting Pendo UI and Pendo UI and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Pendo UIPendo UIPendo UIPendo UI
Update timeline
- identified Jul 27, 2026, 02:48 PM UTC
We are investigating a disruption affecting Pendo's AI assistant, Leo. Some customers may be unable to continue a conversation with Leo after the first message. Our team has identified the behavior and is deploying a fix. Further updates will follow.
- monitoring Jul 27, 2026, 03:06 PM UTC
We have tested and deployed a fix and the issue with continuing conversations in Leo should be resolved. We will continue to monitor the fix for a period of time before resolving the issue.
- resolved Jul 27, 2026, 03:25 PM UTC
This incident is resolved.