Pendo incident

Agent Analytics Data Processing Delay – EU Region Only

Minor Resolved View vendor source →

Pendo experienced a minor incident on May 28, 2026 affecting Other, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 09:34 PM UTC
Resolved
May 29, 2026, 12:16 AM UTC
Duration
2h 41m
Detected by Pingoru
May 28, 2026, 09:34 PM UTC

Affected components

Other

Update timeline

  1. investigating May 28, 2026, 09:34 PM UTC

    We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.

  2. monitoring May 28, 2026, 10:21 PM UTC

    We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.

  3. resolved May 29, 2026, 12:16 AM UTC

    This issue is now formally resolved.