Pendo incident

Agent Analytics Data Processing Delay – EU Region Only

Resolved after 2 hours 41 minutes, affecting Other, on May 28, 2026.

monitoring May 28, 2026, 10:21 PM UTC

We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.

Started: May 28, 2026, 09:34 PM UTC
Resolved: May 29, 2026, 12:16 AM UTC
Duration: 2h 41m
Detected by Pingoru: May 28, 2026, 09:34 PM UTC

Affected components

Other

Update timeline

investigating May 28, 2026, 09:34 PM UTC

We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.
monitoring May 28, 2026, 10:21 PM UTC

We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.
resolved May 29, 2026, 12:16 AM UTC

This issue is now formally resolved.

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