Pendo incident
Latency issue in US region impacting login, guide delivery and event data processing
Resolved after 3 hours 50 minutes, affecting Pendo UI and Guide Deliverability and 1 more, on September 14, 2026.
Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.
Affected components
Update timeline
- monitoring Sep 14, 2026, 04:14 PM UTC
We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.
- monitoring Sep 14, 2026, 04:18 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 14, 2026, 04:22 PM UTC
Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.
- resolved Sep 14, 2026, 08:05 PM UTC
This incident has been resolved.
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