Pendo experienced a minor incident on October 7, 2025 affecting Other and Other and 1 more component, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
OtherOtherOtherOtherOther
Update timeline
- identified Oct 07, 2025, 02:10 PM UTC
At around 9:40am Eastern Time, Pendo began experiencing degraded performance in our search function across our Listen products (Feedback, Ideas, etc.). We identified the issue around 10:05am Eastern Time and are in the process of remediating the issue.
- monitoring Oct 07, 2025, 02:42 PM UTC
The search function issue impacting our Listen product has been resolved across all regions. We are currently reviewing any Listen data that was created or edited during this time frame to ensure it indexes as expected.
- resolved Oct 07, 2025, 06:07 PM UTC
This issue has been fully resolved.